Pavan Krishna Email & Phone Number

Hyderabad, In

Hyderabad, In

Greater Hyderabad Area

⦿A distinction of driving 3 Sites of Risk Ops COE with $7 million cost base.⦿Successfully improved regulatory reporting to 89% from 37% by designing and deploying new work toll.⦿Build, monitor and scale up Risk and control frame work for captive and vendor Ops handling 14 million customers.⦿Applauded for reducing customer onboarding time by 40% as well as absorbed 100% growth on business banking clients with no additional cost. ⦿Improved employee performance by deploying Future skills employee program for 800 FTE across Digital Business Services.⦿Scaled resource optimization to 64% from 13% for a team of 4000 Analyst by executing regional project for Asia Pacific.⦿Successfully Generated maximum Ops efficiency of 38% from AI driven projects in Asia Pacific.⦿Reduced sustainable operational expenses by $500,000 for external teams.⦿Drive the Risk Mitigations initiatives of the bank, by managing and supervising teams spread across geographies to proactively address Data & Operational Governance Metrics activities. Acted as control owner to ensure all key policies, procedures, and processes are properly documented. ⦿Partner with the Risk Analytics team, compliance advisory, Legal and Risk Stewards to unearth underlying emerging patterns & reduce false +ves.⦿Identifying fintech, who could provide timely cost-effective new age business solutions. ⦿Evolve and progress the Operational Risk Management and Information Security frameworks, policies, and procedures in line with business and industry developments – leveraging your experience to implement leading practices.⦿Ensure effective internal controls exist and are continuously updated for all processes underlying the Data & Operational Governance scope.⦿Providing advisory and oversight services on all levels of operational risk. Developing, enhancing, and maintaining operational risk methodology and governance.

⦿Providing leadership in developing, implementing, and communicating operational risk and third-party risk policies, standards, and procedures⦿Leading the implementation of RCSA, KRIs, Operational Risk Events, New Initiatives, and change Risk Assessment and Scenario Analysis⦿Overall responsible for providing operational oversight of the country's risk operations in order to provide streamlined operations, reduced operating costs, and a greater self-controlled and automated control framework. ⦿Played a key role in chalking out and reviewing operational policies, managing third-party relations, and completing vendor management.⦿Devised effective strategies for ensuring the smooth functioning of all the processes. Drawn up plans for achieving SLA for all processes and ensuring compliance with all processes as per SLA.⦿Effectively controlling and maintaining Unit's budgets such as Revenue & Resources.⦿Restructured and designed plans for process enhancements to improve quality, efficiency, and the Unit's profitability. Responsible for employee management with respect to attrition, productivity, etc. ⦿Geared the activities for developing the relevant communication strategies and facilitating the execution of change management plans, in order to meet project objectives on time and on budget.⦿Gathered & defined business requirements while managing the risks to improve business processes and translating the requirements into systems solutions by preparing functional specifications.⦿Ensured technical solutions are designed for performance, reliability, scalability, maintainability, supportability, business continuity & business agility while leveraging the industry’s best practices.⦿Drove the efforts for promoting a culture that reflects the organization’s values, encourages good performance, and rewards productivity. Monitored, trained, and guided team members to carry out their respective tasks to achieve a common target.

⦿Conceptualize & implement strategies to enhance operational efficiency and ensure adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle.⦿Provide leadership, direction, and advice and empower the team to consistently maintain high levels of integrity, motivation, and morale.⦿Involved in overall development including appropriate mentoring, coaching, and ongoing evaluation of staff performance and leadership skills.⦿Guided and mentored the team members to improve their performance levels while constantly monitoring their performance to achieve the required targets. Provided regular & periodical feedback to them on performance and other parameters.⦿Utilized strong skills in developing backups and undertaking cross-training to ensure complete knowledge sharing and being cross-functional.⦿Judiciously managed development, rewards & recognition of team members.⦿Monitored, trained, and guided team members and carried out the respective task, assigned work, and reported to achieve a common target. Drove the efforts for promoting a culture that reflects the organization’s values, encourages good performance, and rewards productivity

⦿Program managed and created tool kit for 65,000 Org of Digital Business Services and Onshore teams.⦿Creating audit reports as 03rd Line of Defense and share with HSBC bank board.

⦿Responsible to direct a team of Consultants mapped to ASP countries in deploying Master and Visa Card systemic upgrades.⦿Create/identify new sources of information while trouble shooting.⦿Full life cycle implementation including integrations and customizing Visa and Master card regulations aligned to the latest available technology in payments gateways.

⦿Accountable for team monitoring preventive and detective fraud trends on cybercrime and conventional fraud during client on boarding for UK, US and Middle East Markets.⦿Closed projects aimed at reducing risk and cost work $792,300.⦿Successfully completed six sigma green belt project on new work flow.

⦿Lead voice and non-voice teams for UK New client on boarding and Fraud Application Vetting.⦿Completed Yellow Belt Project aimed at increasing Rite Party Contact.

⦿Process transition of UK Charge backs process to India Digital Business Service.

Certification, Types Of Strategy, Competitive Analysis, Industry Analysis, Skill Building For Strategy

Master Of Business Administration (M.B.A.), International Business, Second Division

Activities and Societies: Part of group supporting senior citizens. Masters in Business Administration with International Business as Majors