Pavan Kumar Email & Phone Number

As a ServiceNow Developer at Sevasys Technologies, I have more than 3.5 years of experience in customizing the ServiceNow platform, developing applications, and streamlining operations. I have a robust understanding of the Software Development Life Cycle (SDLC), ITIL Standards, and ITSM Process, and I have demonstrated hands-on expertise in implementation of Incident Management, Problem Management, Change Management, and Service Catalog Management.I am proficient in User Administration, Managing Users, Groups and Roles, and using ServiceNow utilities such as Business Rules, Client Scripts, Workflow, Scheduled Jobs, UI Policies, Data Policies, UI Actions, Script Includes, ACLs, Email Notifications, Views, and Form Customizations. I am also adept at managing ServiceNow data using Import Sets and Transform Maps. I am passionate about driving innovation and collaborating on impactful ServiceNow solutions, and I am always eager to learn new skills and technologies. Let's connect and explore opportunities to contribute to the ServiceNow community.

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  Servicenow Developer

  Sevasys Technologies India Pvt Ltd

  Apr 2020 - Present - Bangalore Urban, Karnataka, India

  ▪ Possess a robust understanding of the Software Development Life Cycle (SDLC) ,ITIL Standards and ITSM Process.▪ Demonstrated hands-on expertise in implementation of Incident management, Problem management, Change management and Service catalog management.▪ Proficient in User Administration & Managing Users, Groups and Roles.▪ Extensive experience in using ServiceNow utilities such as Business Rules, Client scripts, Workflow, scheduled jobs, UI Policies, Data Policies, UI Actions, Script includes, ACLs, Email notifications, Views and Form Customizations.▪ Adept at Managing ServiceNow data using Import sets and transform maps. Good knowledge on designing Workflows to automate the Business Process using ServiceNow.▪ Skilled in handling events such as Script Actions and Notifications, Email Scripts, and possess strong debugging skills for identification and resolution using JavaScript and Scheduled Jobs▪ Expertise in Update sets & Development part using Glide Record, Glide Form , Glide AJAX.▪ Proficient in maintaining and creating Reports/Dashboards to provide valuable insights