Senior Vice President Customer Operations
Current+Develop and implement strategies to improve customer experience and increase call center productivity.+Vendor selection evaluation and onboarding+Lead cross-functional teams to ensure seamless service delivery across all channels, including voice, email, chat, and social media.+Develop and implement policies, procedures, and best practices to ensure compliance with regulatory requirements and industry standards.+Manage the customer operations budget, ensuring cost-effective operations and optimal resource allocation.+Develop and implement data analytics strategies to support business decision-making and drive revenue growth.+Lead cross-functional teams to identify, analyze, and interpret complex data sets to provide actionable insights and recommendations.+Collaborate with senior management to develop and implement corporate strategies and initiatives based on data-driven insights.+Implement and manage data governance policies, procedures, and best practices to ensure data quality and accuracy.+Data Driven Decision Making (DDDM) and other analytical tools to monitor business performance and identify opportunities for improvement.+Lead the development and implementation of data analytics technologies, tools, and methodologies to support business intelligence initiatives.
