Pavan Patel Email & Phone Number

London, Gb

New York, Ny, Us

• Lead and mentor a team of six Technical Implementation Specialists and Business Analysts, overseeing all client implementations for Splash, a leading event marketing SaaS solution.• Oversee delivery of 30 onboardings per quarter and 40 expansion services per quarter on average with specialists managing 10-15 concurrent projects• Monitor resource utilization, bandwidth, and project timelines to optimize efficiency and ensure timely project delivery; consistently exceeded customer utilization of 70% for each team member• Serve as the Technical SME for Go-To-Market (GTM) initiatives, offering strategic technical guidance for successful product launches• Lead implementation-focused Quarterly Business Reviews (QBRs) to provide comprehensive reporting and strategic insights for executive teams• Manage and delegate tasks to Technical Architects, Technical Implementation Specialists, and Business Analysts to scope and implement custom solutions effectively• Initiated the strategic integration of Technical Architect and Technical Implementation Specialist roles to build a cohesive team of SMEs, elevating technical expertise and oversight for all Splash deliverables• Led the launch of managed services at Splash, introducing Technical Account Manager and Client Service Specialist roles and selling over $1.5M in services within 2 years

New York, Ny, Us

• Responsible for the successful delivery of Implementation engagements as well as providing product, technical, and industry expertise to all key engagement stakeholders.• Be the main point of contact for all technical questions regarding Integrations, SSO (single-sign-on), RESTful API and custom JavaScript solutions during pre-sale as well as post-sale.• Consult clients on best practices of marketing automation platforms such as - Salesforce, Marketo, HubSpot, Eloqua, Pardot and more • Responsible for managing multiple projects at the same time as well as gathering requirements, designing, and implementing custom solutions such as Integrations, SSO, Custom CSS, JS, and Custom Reporting.• Work with sales/account executives to pitch technical product capabilities to prospects pre-sale, go over their business requirements and come up with technical solutions • Serve as the Splash SME on Splash product capabilities, processes, and best practices to ensure customers are realizing the greatest possible value from Splash• Work closely with the Product and Engineering teams on bugs, enhancements, and new product releases.• Develop project plans, turn requirements into user stories, track software development hours against forecast and remain within the original scope.

Toronto, On, Ca

• Managed and maintained the Thomson Reuters Electronic Trading (ET) platform, a comprehensive FX and Money Markets trading solution used by global investment banking clients.• Led and project-managed new platform implementations, collaborating closely with investment banks' IT and business teams to streamline and optimize their trading workflows.• Facilitated integrations with third-party trading venues, including FXall, Bloomberg, 360T, and Currenex, to ensure seamless onboarding of new clients.• Partnered with internal product teams to deliver end-to-end solutions by integrating ET with complementary products such as Eikon, TRDA, and TR Trade Notification, meeting clients' Straight Through Processing (STP) requirements.• Provided technical and functional expertise as a primary point of contact for first- and second-line support for the ET platform, resolving client issues efficiently.• Troubleshooted and resolved complex issues across multiple technologies, including Unix, SQL, XML, FIX, and Java, ensuring system stability and client satisfaction.

Toronto, On, Ca

• Implemented Thomson Reuters Trade Notification (TRTN), a high-speed messaging hub managing comprehensive trade notification requirements across asset classes• Led and project-managed the implementation of TRTN post-trade workflows for Foreign Exchange (FX) trades, guiding projects from initiation to successful completion• Provided technical and functional expertise for TRTN infrastructure, acting as a liaison between client business stakeholders and technical teams• Collaborated with cross-functional teams including Development, Product, Sales, Operations, and Technical Services to achieve a 40% increase in TRTN client adoption and a 70% reduction in production issues within a year• Ensured service consistency by coordinating with PTS managers across EMEA and Asia, maintaining high client satisfaction across global regions• Served as SME for AMERS clients on the Trade Reporting Service (TRS), enabling compliance with regulatory reporting obligations for OTC derivatives through seamless trade reporting to DTCC

Bangalore, Karnataka, In

• Cooperate in tandem with the release management team, approve code changes and actively bring defects and other issues to resolution• Schedule and approve all changes into lower level environments and infrastructure upgrades for supporting applications• Drive applications onboarding into the eCommerce space as a Subject Matter Expert in DevOps• Schedule and prioritize all retrofit and forward fit activities for code/infrastructure including JVM and net-new environment component build out• Set up eCommerce Environments Oversight Education Series - a forum to educate primary partners on DevOps portal and processes

Bangalore, Karnataka, In

• Run discovery workshops with clients for new projects/initiatives to understand high level requirements and scope of work• Work closely with project manager and technical lead to estimate work, formulate user story backlog and plan sprints• Bridge the gap between client and development/QA teams to translate functional requirements and deliver new website features• Create process diagrams and clickable wireframes/prototypes using Axure RP, to document and clarify requirements

Bangalore, Karnataka, In

• SME for Citi applications Portfolio Analysis Tool (PAT) and Citi Retained Business Data Warehouse (CRBDW)• Engaged and communicated effectively with stakeholders to produce a range of accurate and detailed documentation including terms of references, requirement specifications, product vendor assessments, migration strategies and test cases.• Supported development phase and managed UAT phase of the project, translating issues between technical and business teams.• Directly interacted with Business users and application owners for real-time production incidents, monitored production data, technically analyzed issues, and implemented changes into production

Bangalore, Karnataka, In

• Provided instant resolutions to production incidents, performed a root cause analysis of such incidents and produced reports on the basis of analysis done• Helped customers with appropriate solutions as per their business requirements, implemented process improvements and environment setup for simulating customer scenarios using TIBCO, an Integration and Process Management tool, and helped reduce production exceptions and incidents by 60% from 2009 to 2010

Bangalore, Karnataka, In

• Graduated first in a class of 70 US and UK employees with a 4.8/5.0 GPA in a 6-month computer science, consulting, and outsourcing rotation program in Mysore, India• Led company-wide discussions on cross-cultural integration as an elected member of US Self Governance Team and helped group of 60 Americans connect with many of the 13,000 local hires

Amsterdam, Noord-Holland, Nl

• Worked as a Primary investigator of Quality complaints and managed Quality Database for FDA compliance. Worked with the mechanics to analyze faulty medical devices for cause of failure