o Configured PaaS Service Component in Azure portal(ADF, Data bricks, Azure SQL DB etc.)o Worked on Azure Security Policyo Configured Azure Monitor tool with the help of ITSM Connector o SCCM client installation, Troubleshoot the SCCM related Issues.o Patch installation on Windows related Servers through SCCM and troubleshoot.o Blocking snipping Tools & Print Screen in set of computers through SCCM.o I am an admin for Bit locker encryption, Symantec AV, WSUS service etc.o I have undergone 4 days of training in VMware Company for VDI Technology (Horizon (with view) install, configuration and manage).o Creating Golden image, Refresh and Recompose the VMs.o Hands-on experience in Taking snapshot of the Golden image and Cloning.o Hands-on experience in Vcenter and Vsphere o Managing windows related servers.o Hands-on experience in Microsoft Deployment Toolkit. o Supporting User for Mobility related issue.o Giving support for MAC Related issue.

I was handeling Calls & AHD for IT technical issue. Service desk people need to give solution in first call itself. 95% issue will resolved by service desk. rest 5% issue we need to transfer to Level-2.we were getting LYNC,VOIP,desktop related issue,LAN issue,hardware issue.printer issue,application issue, OS issue, Outlook issue,system slowness issue,SCCM,ETC

we have getting the calls related to IT from TCL employees. also we are getting the IT related tickets from the same. 80% calls we are resolving in First call only.if not possible then we will transfer to next level team.we are getting LYNC,VOIP,desktop related issue,LAN issue,hardware issue.printer issue,application issue, OS issue,ETC.

My client name is Hotel Hyatt Ahmedabad. my day to day activity is like troubleshooting the hardware and software related issue in Desktop or Laptop.Printer and scanner troubleshooting,Network related issue,ETC

we are getting the calls from HItachi customers regarding the AC,and refrigerator complaints. In company Our role is provide the complaints status to the user.