Pavan Sharma Email & Phone Number

London, England, United Kingdom

Wimbledon, England, United Kingdom

- Loan Cycle Risk: Underwrite the loan application after it has been presented by the customer account manager, to make the final decision to approve customer loans. The mandate is up to 15K and ensures that the lending processes are in line with FCA regulations.- Being the 1st line of defense in the risk process to ensure lending is responsible and compliant with FCA regulations and for the protection of the company.- Provide strategic direction and leadership to the branch team of 6 staff members, fostering a positive and motivating work environment.- Develop and implement effective sales strategies to achieve branch targets and drive business growth.- Coach, train, and mentor branch employees, ensuring their professional development and success.- Monitoring loan portfolio performance, analysing trends, and implementing strategies to minimise risk and delinquencies.- Ensure compliance with company policies, procedures, and regulatory requirements. Collaborate with internal and external departments, such as financial crime teams and MLRO.- Overseeing collections and ensuring correct cures and forbearances are given to customers, as well as liaising with debt management plans and the Ombudsman.

London, England, United Kingdom

- Dealing with inbound telephone enquiries from customers daily for new loan requests, upselling the company’s products to meet and exceed targets, whilst making sure we are serving the right product.- Applications, analysing the customers bank statements, history, tax payments and income through a credit worthiness process before presenting to management for final approval. Then present the planned agreement to the customer and look after the accounts till completion.- Delivering a bespoke service at a high level and building a strong rapport with all customers through KYC to ensure client retention and an excellent customer journey.- Handing over a complete and reviewed application to management for the final processing and underwriting.- Completing a wide range of administration to ensure compliance with company policies and FCA regulations.

Chertsey, England, United Kingdom