Assistant Operations Manager
Current- Overseeing and ensuring smooth running of day-to-day operations and exceptional guest experience by Conducting daily meetings with the team to address operational challenges, provide updates, and foster collaboration.
- Managing multiple teams including housekeeping, maintenance, drivers, coordinators, and guest service agents, while collaborating cross-functionally with departments such as marketing, HR, business development, and.
- Developed and implemented operational strategies to optimize efficiency through introducing new workflows and processes.
- Conducted regular inspections for robust quality control to ensure high standard of cleanliness, maintenance and guest satisfaction
- Created/modified multiple templates for housekeeping, guest services, and maintenance to streamline processes and maximize utilization of the property management system (PMS).
- Led the Implementation of new PMS system in Saudi right from R&D, onboarding, transition from old system, training the staff and making it fully live