Pavan Vikas Email & Phone Number

India

-> Acted as the single point of contact for strategic customers and partner relationships. Collaborated with internal teams to ensure overall customer satisfaction.-> Became intimately acquainted with customers' business requirements, technical needs, systems, environment, and support history. Identified solutions and explored further product adoption opportunities.-> Provided best practice sessions to newly onboarded customers to ensure a smooth transition and successful product implementation.-> Drive business Reviews with Customers per cadence(fortnightly or Monthly). Kick-off meetings, QTR/QBR's.-> Engaged proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly.-> Manage Technical and Service Escalations and lead bridge calls. Call out action items and update both internal/external stakeholders.-> Conducted product demonstrations for customers to improve their understanding and adoption of the product.-> Played a key role in the success of marketing events such as "Cloud Expo Asia Event 2023 - Singapore" and "Quantic - India DevOps Show 2024." Engaged with CISOs, CTOs, and other professionals to explain the JFrog Platform, leading to increased customer engagement and lead generation.-> Conducted the DevNext workshop series on "Securing the Software Supply Chain from Code to Edge," sharing expertise and best practices with the developer community.

Bangalore Urban, Karnataka, India

-> Provided expert technical support and resolution for a wide range of strategic customer issues globally.-> Collaborated closely with respective R&D teams to troubleshoot and resolve complex software problems-> Ensured high customer satisfaction through effective communication and timely issue resolution-> Developed and maintained strong relationships with key customers, ensuring their needs and expectations were met-> Contributed to the creation of documentation and knowledge base articles to facilitate better customer self-service and support-> Actively participated in team meetings and training sessions to continuously improve technical skills and support processes.

Bangalore Urban, Karnataka, India

Worked for AT&T project, as a Documentum Developer. My roles & responsibilities:• Requirement gathering with clients, designing the components • Involved in developing workflows, workflow & job methods, TBOs, Web Services in Documentum, and customizing components.• Involved in Production Support activities.• Resolved Incidents within the SLA period and contacted users for any information needed.• Supervised and mentored three junior team members, guiding them in technical skill development, project management, and career growth.As part of the mentorship performed below:-> Conducted weekly one-on-one meetings to monitor progress, provide feedback, and set individual goals.-> Organized and led skill development workshops and training sessions bi-monthly to enhance team capabilities.-> Provided career guidance and facilitated professional growth, resulting in improved performance and increased team productivity.-> Assisted in project planning and execution, ensuring timely delivery of high-quality outcomes.-> Fostered a collaborative and supportive team environment, promoting continuous learning and development.

Chennai Area, India

Citigroup is a leading financial services across the world. Citi has many applications which is being developed on Documentum. With the help of these applications, users can manage documents.• Requirement gathering with clients, designing the components • Involved in developing workflows, workflow & job methods, TBOs, Web Services in Documentum, and customizing components.• Involved in Production Support activities.• Resolved Incidents within the SLA period and contacted users for any information needed.

India

• Involved in Production Support and development activities for TQCN application.• Resolved Incidents within SLA period and contacting users for any information needed.• Keenly monitoring all the servers and taking necessary action in case of failures. • Involved in gathering requirements and analyzing.• Active role in implementing the enhancements and fixing the bugs.• Experience in analyzing the code and there by identifying the root cause of the problem, reporting the details to the customer SME’s and onsite team.

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

High School