Pavan Vikas Email & Phone Number

India

-> Acted as the single point of contact for strategic customers and partner relationships. Collaborated with internal teams to ensure overall customer satisfaction.-> Became intimately acquainted with customers' business requirements, technical needs, systems, environment, and support history. Identified solutions and explored further product adoption.

Bangalore Urban, Karnataka, India

-> Provided expert technical support and resolution for a wide range of strategic customer issues globally.-> Collaborated closely with respective R&D teams to troubleshoot and resolve complex software problems-> Ensured high customer satisfaction through effective communication and timely issue resolution-> Developed and maintained strong relationships.

Bangalore Urban, Karnataka, India

• Worked for AT&T project, as a Documentum Developer. My roles & responsibilities:
• Requirement gathering with clients, designing the components
• Involved in developing workflows, workflow & job methods, TBOs, Web Services in Documentum, and customizing components.
• Involved in Production Support activities.
• Resolved Incidents within the SLA period and contacted users for any information needed.
• Supervised and mentored three junior team members, guiding them in technical skill development, project management, and career growth.As part of the mentorship performed below:-> Conducted weekly one-on-one meetings to.

Chennai Area, India

• Citigroup is a leading financial services across the world. Citi has many applications which is being developed on Documentum. With the help of these applications, users can manage documents.
• Requirement gathering with clients, designing the components
• Involved in developing workflows, workflow & job methods, TBOs, Web Services in Documentum, and customizing components.
• Involved in Production Support activities.
• Resolved Incidents within the SLA period and contacted users for any information needed.

India

• Involved in Production Support and development activities for TQCN application.
• Resolved Incidents within SLA period and contacting users for any information needed.
• Keenly monitoring all the servers and taking necessary action in case of failures.
• Involved in gathering requirements and analyzing.
• Active role in implementing the enhancements and fixing the bugs.
• Experience in analyzing the code and there by identifying the root cause of the problem, reporting the details to the customer SME’s and onsite team.

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

High School