Operations Executive - Sdt
CurrentFleet Management: Monitored and maintained the operational status of the bike fleet, ensuring all bikes were serviced, repaired, and available for rental as per demand.Operational Coordination: Coordinated with internal teams, such as maintenance and logistics, to ensure timely bike deliveries, pickups, and overall fleet readiness.Process Optimization: Streamlined operational processes to enhance service efficiency and reduce turnaround time for bike maintenance and rental availability.Customer Feedback Implementation: Gathered customer feedback and worked closely with the operations team to enhance service offerings and improve the overall rental experience.Commuto Project: Handled a project where delivery partners could rent bikes through a manual tracking system, ensuring the platform’s smooth operation and rental processes.App Improvements: Collaborated with the fleet operations team to gather feedback and worked closely with the tech team to resolve app issues and implement additional features, improving the overall user experience for the internal teams.
