Strongly believe in customer experience. Customer service isn't just a job, it's an attitude. Customer Experience professional with almost 2years of experience in managing and providing service in the It service management and consultancy sector along with handeling the team and the escalations.As a skilled and dedicated professional, I specialize in effectively handling technical issues for clients and organizations worldwide. With a strong commitment to delivering exceptional service, I possess a comprehensive understanding of various technical systems and possess the ability to troubleshoot and resolve complex problems efficiently.Throughout my career, I have built a solid track record of success by proactively identifying and addressing technical challenges, ensuring minimal disruptions to business operations. I excel in providing prompt and accurate support to clients, consistently meeting and exceeding their expectations.In addition to my technical proficiency, I am a strong communicator and collaborator, adept at building rapport with clients, colleagues, and stakeholders at all levels. I am skilled in explaining complex technical concepts in a clear and concise manner, enabling non-technical individuals to understand and navigate through various challenges.