Pavan S Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

India

•Involved in the role of Subject Matter Expert of APAC, EMEA, AMEC, LATAM regions.•Resolving/Troubleshooting any defects/issues containing and providing desired validation and necessary additional enhancements.•Monitored team performance to identify areas of improvement and address any issues that arose.•Developed and maintained relationships with the internal and external stakeholders to ensure alignment and collaboration•Worked on Genesys cloud, AWS Service Tool, SailPoint, Azure AD, VMWare Horizon Client, ServiceNow, Bomgar, Avaya One X agent and Avaya One X communicatorHave experience handling Live calls, Chats, Emails and Escalations

• Monitored team performance to identify areas of improvement and address any issues that arose. • Developed and maintained relationships with internal and external stakeholders to ensure alignment and collaboration. • Developed an in-depth understanding of the company’s products and services, becoming the go-to source for questions and inquiries from internal and external stakeholders. • Helped in recovering money from multiple frauds (stopped a product from being delivered for a fraud order). • Had Fraud Investigation Unit apart from BAU, which is instead helping me gain immense knowledge on how fraud happens, how it is investigated, and how to come up with tech developments to avoid fraud and had generated total revenue of 65lakhs for the organisation.

India