Pavan Aneyam Email & Phone Number

Adelaide, South Australia, Australia

Providing 1st level support to customers, vendors and DA staff. Providing afterhours monitoring and support for DA’s 24/7 operational environments on a cyclical roster. Leveraging various tools to identify outages, analyse trends & investigate alerts.Adhering to the relevant Service Management policy, process and procedures (e.g. providing timely response to all incidents, outages and performance alerts).Adhering to the procedures and work instructions on the Operations Wiki site (e.g. ensuring that event monitoring is conducted in line with appropriate treatment plans).Undertaking any other duties as are reasonably within the limits of the employee's skills, competence and training.Technical skills:Microsoft Office 365 Administration, AZ-104 Azure Administration Certified, DNS Configuration and Troubleshooting

Adelaide, South Australia, Australia

• Worked for SA Health as a COVID Screening Attendant, which entails greeting visitors, asking them questions as needed, and directing them on the correct route.• Assisting kitchen in aged care facilities and hospitals, hotels, schools, and colleges.

Adelaide, Australia

• Manage and Report to head chef, sous chef and liaising with several 3rd party vendors• Supervise back of house operations including inventory management and prioritizing daily tasks• Schedule and manage kitchen staff including prep-cooks and kitchen staff.• Assist in food preparation and service • Train and mentor new staff• Ensuring staff adhere to food preparation standards and procedures, maintaining hygienic work environment

India

Creating Incidents Changes and Requests in Service Now ticketing tool Monitor the performance of the computer systems and address issues as they arise. Onboarding new users and creating their user accounts in Office 365 Providing shared mailbox access from Office 365 Giving permissions to users regarding licenses from O 365 Providing shared drive access to the users Adding users to groups and providing role-based access from the Azure Active directory Configuring Multifactor Authentication to users from Azure AD Reset user password using Azure Active directory Experience in Migrating OnPrem AD into Office 365 using Azure AD Connect Retrieve user-deleted files from One drive Install computer hardware and software on Desktops and Laptops

Master Of Global Project Management & Business Administration (Dual Masters), Project Management And Business Administration

Bachelor Of Engineering - Be, Civil Engineering