• Manage a team of 5 case managers to ensure successful implementation of the program initiatives. • Create weekly schedules in which daily tasks and activities are assigned to case managers. • Oversee the flow of petty cash and compile the month end reports. • Coordinate with our sister office to ensure proper allocation of staff for daily activities. • Handle all escalated issues that require supervision. • Meet with case managers bi-weekly to understand and solve their concerns and needs. • Oversee the process and screening of new hires and potential employees. • Outreach to our job sites to ensure compliance and standards are met. • Manage a case load of 4 clients that require maintaining of case files and time sheets.

• Managed a case load of 8 clients.• Maintained each individual’s case file with monthly progress notes, semi annuals, annuals, medical files, resumes, and personal information. • Developed, monitored, and evaluated plans and progress by assessing individual’s care and accomplishments. • Coordinated and attended Individual Support Plan appointments with Massachusetts Department of Developmental Services.• Developed monthly curriculums in which all clients of the company were assigned daily to activities and volunteer sites. • Completed daily production sheets/time cards for all clients.• Taught classes on topics that enhanced the individual's quality of life. • Participated in a tech task force in which time cards would transition to a digital database.

• Monitored clients on how to successfully complete assigned tasks.• Trained the team to prosperously produce a quicker and efficient work environment.• Mentored the members when issues may arise at any given time.• Guided the health of the clients to determine their level of qualification for working.• Processed required documentation for daily production. • Maintained and created files or record keeping systems. • Provided additional support to case managers if needed.