Pavle Rakić Email & Phone Number

Roding, Bavaria, Germany

Roding, Bavaria, Germany

Senior Service Manager at the HQ with authority to decide on behalf of Head of Global Service in its absence.

Bayern, Germany

Serbia

Serbia

• Installation, integration, integration testing and documenting of Mühlbauer Software components worldwide• Presentation of the systems to the customers, training the customers and preparation of the customers to use the system for a live production• Ramp up support and Production support activities• Technical support for the customers and the team members• Knowledge transfer to the new employees

Belgrade

In the moment of movement to another company my promotion to Senior Client Relationship Manager was at the table of the Executive Board. This promotion was advised after only one and half years of work as Relationship Manager, due to outstanding results. • Building and maintaining a high quality portfolio of corporate clients• Encouraging the potential clients to start the cooperation with the bank• Recognize the customers’ needs and provides the Bank with feedback in order to improve services• Selling all types bank services and products to corporate clients• Identifying potential new corporate clients• Receiving and checking documentation submitted by clients• Creating CRM reports• Preparing written proposals and offers to corporate clients• Ensuring timely receipt of principal, interest and fee payments• Creating background for cross selling • Contribute to the development of the client’s business by advising on the usage of the bank services and products• Coordinating client activities with other departments especially with credit analyst, legal advisor and back office department• Initiation and implementation of the proactive corrective action strategies for loans in arrears or threaten to default together with responsible Credit Analyst• Preparation and holding presentation to corporate clients• Training of newcomers in their line of duties (acquisition, selling process, customer care, reports, negotiations)

Belgrade

• To be familiarized with the Bank’s set of policies and procedures• To be familiarized with all relevant laws and external regulations• To be familiarized with the Bank’s work processes and information flaws• Gather, prepare, and analyse data during the pre-audit phase• Design effective tests of controls• Perform audit field work• Act as team leader when appointed to this position by the Head of IAD• Produce a precise and clear documentation of observations, findings, and recommendations which demonstrate a thorough understanding of the issues and their solution• Provide draft / detailed and well-structured internal audit reports with observations, findings, impact, risk classifications, and recommendations • Discuss audit results with respective branch / unit / department managers as well as with general management and advise on appropriate actions to improve conditions

Belgrade

• Control the compliance of credit processes in branches with Bank procedures / laws / regulations, • Creating of credit control reports,• Efficient support to branches in credit operations on daily basis, as well as advising on compliance with procedures and regulations of the Bank,• Active participating in solving the problematic cases • Monitoring of credit portfolio quality • Fraud detection / fraud prevention

Release level tester, in charge of software final testing before customers.

Belgrade