Hello, I have Graduated in B.Sc. (Comp. Sci.) with 6-year experience as Global Service Desk in Incident & Change Management and also worked as IT Support Engineer. I have phone, chat, email support experience. I am willing to work in any job sector like BPO, IT etc.Service Desk (Incident & Change Management): Accept service request and incident tickets for server/chassis, Tape Library, etc. on GPMO OSM-Q ticketing portal raised by client. Assign service requests to local field Engineer to work further on them. work on incidents as per their SLA. dispatch field Engineer and required part to fix issue. raise change request on Service now tool as per schedule received from system owner. join chat channel / bridge call on priority cases to resolve that issue ASAP. communicate with client / filed Engineer using Email / chat / call for required any