Provided support for Microsoft exchange and office 365 application and configuration for smartphone and workstation.Add and manage Apple devices and smartphones via IBM MDM solutions.Troubleshoot and implement a solution for remote users with the devices at a friendly and fast pace.Analyzed computer systems, identified problems and provided appropriate and effective solutions.Kept track of multiple end user’s issues via ticketing system, reported the problems found and solution implemented.Coordinated with members of different teams for complex issues and projects.

Advised the university staff requests via kace systems management appliance ticketing systemConfigured, deployed and installed workstations, printers and other devicesNegotiated with vendors and users for hardware and software repairs