Pawan Dhingra Email & Phone Number

New Delhi, Dl, In

New Delhi, Delhi, India

Playing a pivotal role in acquiring new partners for Coalition loyalty program at PAYBACK along with onboarding Corporate partnerships both for employee R&R and dealer/ influencers programs. PAYBACK is one of the best in class loyalty program with state of the art capabilities along with fastest growing BNPL product PostPe, BharatPe merchant platform and 12% Club . We help partners acquire new customers and customer engagement at a +ve ROI , so POINT hai ....

Gurugram, Haryana, India

Within the scope of my present role, I primarily accountable to manage the strategy, execution, and integration of new partnerships; own, measure and grow partnership initiatives against identified KPIs, including testing and optimization efforts to maximize partnership and business. Moreover, I played a pivotal role in the development, management, and growth of a team of 20 members for Travel Agency B2B and Corporate T&E Portfolio Pan India. I amplify corporate card growth across segment through execution of contract terms, financial deal constructs and execution of new alliances with Airlines, Global/Regional Travel Agencies, Banks and other Partnership Categories whilst maximizing profitability through relationships with GCS large B2B Travel Partners.I craft B2B customers growth and retention strategies and improve process and financial efficiency in coordination with TMCs to converts corporate accounts onto AXP card platform. I create data driven reports to identify areas of growth for the company and partners. With an amazingly motivated and upbeat attitude, I am always commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. There is a new philosophy being embraced by customer focused organisations and professionals. It's no longer just about being trusted, as this no longer guarantees you'll keep a customer in the long run. You have to become insanely valuable. I call it being 'irreplaceable' or becoming "the adviser your customer never wants to leave".

Gurgaon, India

After gaining extensive experience for 6 years at American Express Banking Corp., I shifted to Payback India and worked as Associate Vice President and acquired key partners for Payback Coalition Program in Offline & Online space. I onboarded Mumbai International Airport for customer loyalty program which is first of its kind and simultaneously worked on few other airports. I led the implementation and technical integration of acquired accounts and developed & managed accounts, seeding database from internal & external data sources, and a strong sales funnel. Furthermore, I played a key role in design of customized proposal presentations to provide the strategy and solutions for various operative loyalty formats in consultation with the Pre-sales Teams

Gurgaon, India

I joined as Strategic Sales Manager: Large Market and moved up to the ladder to Strategic Sales Manager: Travel Agency Partnership (North & East India), Regional Head (North & East India) – Prepaid Travel & Financial Channel, and lastly Head – Internal Cross Sell Opportunities (Consumer Cards Additional Portfolio). Started new vertical Airlines B2B in 2012-13 where we issued cards to travel agencies /OTA’s to buy airlines inventory and using corporate cards as mode of payment, resulted in scaling up the new vertical into new heights year on year and billed close to Us$ 2b in 2019 and has been replicated by other competition banks. I conceived strategy to target all Money Changer & Travel Agency relationships for consumer cards lead generation model; initiated re-engagement with cancelled applicants for card conversion; attained sales of USD 40 MM in 2014; contributed 19% North GTC against < 10% of competitor issuers North contribution; partnered with key TMC in India for developing & converting their current invoice volumes onto Amex Corporate Card Platforms; sourced & signed new T&E partnerships to enhance the Amex’ Commercial Card CV and customer pipeline; drove more than 40% of the GCC billing through the Air / Travel Agency volumes; enhanced blue box profitability with the increment of airlines pass through (acceptance) & dispute reduction; ventured in PSU segment as an alternate channel; etc.

Gurgaon, India

New Delhi Area, India

New Delhi Area, India

Branch Head

Education record

Education record

Bachelor’S Degree, B-Com

High School