Pawan Kumar Email & Phone Number

Working as a manager with HDFC ERGO General insurance i have joined this company as a senior customer care executive, I have more than 15-year experience in the service industry, i have certified anti money laundering specialist , cyber security and risk management credentials, demonstrating my commitment to quality, compliance and innovation. My core competence includes quality leadership, business excellence, Customer relationship management, process improvementI have successfully led and executed multiple process improvement projects using automation, operational excellence initiative and data driven analysis, resulting in cost reduction, quality compliance, TAT improvement and SLA/KPI management. I have also built strong and long-term relationships with clients, understanding their needs and providing solutions that enhance their competitive position- and satisfaction. Additionally, i have managed the end-to-end business transaction of apollo Munich to HDFCERGO, ensuring smooth integration and alignment with the organizations vision and objectives. My goal is to leverage my skills and expertise to drive business growth and revenue.➤ WHERE CAN I ADD VALUE● Strong business acumen, focusing on enhancing clients, competitive position, conducting innovative and sustainable review analysis, and fulfilling client requirements.● Expertise in customer relationship management, frontline engagement, quality review, stakeholder management, and customer retention and loyalty through consumer behavior predictive analysis.● Demonstrated experience in analyzing existing systems, processes, and services to identify gaps and improve the overall customer experience.● Improved client experience by effectively tracking service level agreements (SLAs), lead times, and service response times.● Proactively resolved customer escalations by engaging resources and addressing issues in a timely manner.● Enhanced team performance and maximized customer satisfaction through strategic process improvements and driving process excellence/efficiencies.You can easily reach me Pawanpal.arbor@gmail.com

Listed skills include Mis, Team Management, Vendor Management, Business Development, and 17 others.

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  Delhi University

  Art/Art Studies, General