Pawan Kumar M Email & Phone Number

Strategic and performance-driven technology leader with 20 years of experience in Cloud Engineering & Governance, IT Infrastructure & Operations, Site Reliability Engineering, Software Engineering & Application support, Security Operations & Service Desk Leadership. Have led large-scale digital transformation and implementation programs with proven experience in building high performance geographically distributed engineering teams, using Agile and DevOps delivery approaches. Expertise in driving organizations through technology stack transformations by adopting emerging technologies and maximizing ROI.• Extensive IT experience in Program Management, Transition and transformation, Service Delivery Management, Cloud and Application Services Operations, and Client relationship management & Web Application Development have successfully led and managed complex, revenue-generating, cloud-focused programs.• Led the role of change agent across the organization to implement Agile Operating Model and DevOps culture fostering high quality and security by design, improving efficiencies & higher employee Net Promoter Score (NPS) • Attracted and retained top talent, enhancing workforce engagement and performance through targeted recruiting, mentorship, and development programs.• Improved the security and risk posture of the organization by implementing DevSecOps & Spearheading automatic remediation procedures for vulnerabilities & automatic application upgrades, keeping the environment > 99% evergreen.• Transformed the End User Computing experience by developing persona-based customer journey maps and implementing tailored solutions.• Fostered a culture of data-driven decision-making, leveraging analytics, and metrics to guide product development and measure success.• Delivering customer value continuously by maintaining high performance standards for self and the teams.• Designed & deployed an optimized solutions on Azure Virtual Desktop across the organization for ~ 10k users during covid times within a span of 5 working days, resulting in improved productivity.• Driving product vision and strategy by leveraging expertise in problem formulation, solutioning, hypothesis framing, and business acumen.• Expertise in Terraform, Kubernetes, Docker, and orchestration tools, along with familiarity in Redis, and observability tools such as Prometheus & Grafana.• Delivered 3 major IT Service desk transition from scratch

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  Rv College Of Engineering

  Electrical And Electronics Engineering