● We are managing Store Inventory & Order Management ((Inventory worthRs. 10 Cr.+ with 10K+ SKUs)) Warehouse.● Oversaw international logistics operations, including import/exportmanagement, customs compliance, and global transportation, ensuringseamless cross-border shipments.● Coordinated international shipments from origin to destination, includingarranging transportation, managing documentation, and ensuring timelydelivery.● Managed relationships with international couriers, freight forwarders, andlogistics partners, negotiating terms and optimizing service levels to meet B2Cdemands.● Established and nurtured strong relationships with key suppliers andlogistics partners, negotiating contracts and ensuring compliance with serviceagreements.● Developed and executed protocols for the accurate receipt and verificationof incoming goods. Introduced automated checks that reduced receivingerrors and ensuring inventory records matched physical stock.● Developed and managed contracts with 3PL providers, ensuring terms wereconsistent with organizational goals and performance standards. Negotiatedfavourable terms for shipping rates, storage fees, and warehousing to close attarget rates● For smaller items, we now use multi-level shelving systems to maximisevertical space and storage density, allowing more stock to be stored in fewerracks and compartments and saving costs.●Implemented new procedures to streamline order processing andreconciliation, reducing processing time by 20% and improving efficiency,Efficiently processed over 1,00000 B2C and 50+ B2B orders per month,ensuring timely fulfilment and accuracy.● Implemented and managed FEFO and FIFO practices across multiplewarehouses, ensuring proper stock rotation and minimizing expiry-relatedissues,Coordinated the movement of expired materials to quarantine locations and managed vendor returns, resulting in a 15% reduction in expired inventory.

● Manage and resolve vendor related queries around – Wrong RTV Quantity & Values, Late.● Implemented operational dash board across all the sites covering operational efficiency, productivity, audits, trainings, safety and quality matrix.● Leading PAN India Fulfillment Operations spread across 10+ locations with a foot print of 5 Lac+ sq. ft. having more than 30+ accounts. Operation includes JIT Supplies, In-plant operation, FM & LMoperations, Regional Distributions/Transportation with industry vertical: (B2B, B2C & D2C) i.e. Retail, E- commerce, FMCG, Fashion Apparel, Beauty and Cosmetic, Pharma, Automotive, Spare parts.● Rate negotiations with 3PL warehousing partners for cost effective order fulfillment● Amazon MSF (Multi-Seller Flex), F-Assured, Seller Flex | WMS: Easyecom & Uni-commerce● Manage the training and development of new WHs/projects on-board i.e. Order Fulfillment & ProcessingPO/Barcode/WMS follow-up with the Inwards team as per the plan.● Coordinate with the external as well as internal team members for smooth functioning of the business.● Ensure timely delivery of the raw materials/ blended products to the customers in order to maintain high customer satisfaction.

● Leading the overall operations of Supply & Demand management, Sourcing & Warehousing at the backend and customer management at the front end.● Managing the inventory to optimize Net Inventory Turns and better ageing of stock for fulfilment● Co-ordinate with logistics partner team to get ensure 100% pickup done timely.● Handling customer’s escalation & maintain a TAT to get resolve the customer’s query <24hrs.● Supervising operations of cross functional units to achieve efficiency in all aspects of the customer service delivery cycle, ensuring timely delivery of products.● Monitoring the movement of stock from one place to another to ensure smooth flow of operations and timely delivery of goods.● Special customized delivery solutions.● Record filing of business documents for audit purpose.● Maintaining Stock accuracy by Monthly Stock counts.

● Ageing monitoring of non-delivered shipments/ return pickups for PAN India & Getting them closed with the help of CRM Team/Client SPOC.● Developing rapport with internal/external constitute of client at all levels; for maximum client retention and achievement of revenue.● In Transit damage/lost control & claims recovery.● Managed the Re-distribution center and transit warehouse in Northern region and handled the 3PL logistics

● Responsible for the day to day operation of procurement and return to sellers, Handling Escalations and reduce them, Make Zero loss and Zero Escalation● Planning for day to day procurement and return to seller shipments● Planning for route according to available resources.● Managing Procurement and return to sellers material & ensure to maintain POD in proper way● Ensuring to Zero loss, Minimum Escalation, Order delivery in SLA's, Van Productivity & Manpower Productivity● Timely deliveries and excess of material return to sellers, Maintain the each and every return to seller material details.● To Control & look after all inbound and outbound Logistics Operations.● Managing Orders shipped on time from Branch with maintain SLAs.● Optimizing the logistics cost and developing the new vendors with minimum costs.● Managing the entire Reverse Logistics of End to End process. Pick-up’s from customer place to end delivery.

● Ensure all CA, CFAs & Super Stockiest sends their different types of claims (Rate difference, Damage, Liquidation of Stocks, Display, Spl. Scheme, onward Freight, Commission etc.) with proper supporting by the timelines defined.● Responsible for checking the accuracy of the claims submitted by CAs and forwarding them to Accounts department for releasing the payment● Company any event (Aadhar IITF) available stock for timely coordination to dispatch.● Ensure both inventory should be match if any discrepancy it should be match after taken the approval from the management.● Implementation of FIFO/LIFO & Batch Management principle for dispatches.● Responsible for Month end & year-end closing activities of Warehouse.

● Managing the operation of materials movement, tracking the status of “inward & outward” of materials, pending requisition & pending dispatches, breakage or damage materials.● Developing FIFO, LIFO, Warehouse layout, Stacking norms, Product identification area, etc. ● Part of the team in the negotiation with the Transport Vendors for best possible rates, locating direct vehicles with direct delivery having least transit time.● Managing the day to day 1st Mile and delivery activities, using of 3rd party couriers/fixed vendors & market transporters● Takes precautions to secure warehouse contents against loss. Evaluates inventory on hand.● Operation and administration of the warehouse as per audit guidelines of the company and follow up implementation of new systems