I am responsible for operational work like project execution, customer satisfaction, Solving customer pain area and delighting customer. Good knowledge of Handling customer, meeting short schedule with Quality. Good Knowledge of ISO, ISMS, Meeting with Authors, developing relationship with University-chancellor, School-principals, professors etc. Entire responsibility of Editorial process.

Responsible for Customer satisfaction, Monitoring multiple project, Involves in Planning, Meeting Schedule, Quality, Leading diversified team, MBA in Operations, Good Knowledge of Six sigma, ISO, ISMS. & PL Account. Co-ordination with Project Managers, authors, Production Editor for smooth functioning of projects.

Worked for 5 years in KGL and was responsible for Composition and Content management. Rich experience of Customer handling, Offshore transitions, People Management, Automation, E-publishing in typsetting industry.

Accomplishment:Performance appreciated on the basis of quality of work, productivity and other targets fixed by The Company for the year 2000.Promoted as Quark Supervisor in December 2000.Received acknowledgement for the dedication, hard work and excellent contribution to the business Growth for the year 2001. Promoted as the Facilitator of the Books Division, in the year 2002.Received Quality Star of the month in year 2003. Other Responsibilities: To understand customer requirements and translating them into project activities.  Dealing with people involved in the projects such as Authors, Editors, Publishers and Production staff. Handling new Projects, which include the Production, Client interaction and management, deciding the Deadlines, ensuring the Quality Expectations. Dealing with queries from People involved in the project and resolving problems as and when arise. Recruiting new staff as per their capabilities Did automation in several projects and made it smooth. Grievances Handling and retention of employees Keeping the Client informed about the proceeding and organizing Conference Calls for the direct feedback. Manage & Motivate Cross functional Teams of 30-50 individuals working on multiple projects Process improvement Capturing and Documenting Client Requirements Project Planning, Scheduling, Executive, Monitoring and Billing Team Management & Motivation Goal setting-Project & Team Members (defining & reviewing KRA’s/Targets) Client Management across various accounts Conflict resolution- Client and Internal Workshop Participation-Accessibility Guidelines, Leadership, Microsoft Project etc. Handled different customer Wiley, Springer, Blackbel, Cambridge University Press UK, etc…..