With a Bachelor of Commerce degree from Sangai International University, I have over 10 years of experience in the outsourcing/offshoring industry, leading teams and projects to provide customer service and technical support for global clients. As an Operations Manager at Teleperformance, I oversee a team of over 350 agents and supervisors, ensuring the quality, efficiency, and profitability of the operations, as well as the satisfaction and retention of the customers and employees. I have successfully streamlined business processes, implemented new systems and tools, and optimized performance metrics, achieving multiple awards and recognitions for exceeding client expectations and delivering exceptional results.I am a strategic planner, a data-driven decision maker, and a people-oriented leader, who values collaboration, innovation, and continuous improvement. I am passionate about learning new skills, enhancing my knowledge, and staying updated with the latest trends and best practices in the industry. My goal is to leverage my skills and experience to create positive impact for the clients, the company, and the society.