Pawan Thapa Email & Phone Number

Nsw

Nepal

Sr.Technical Service Manager and Application Manager , at Serolab Nepal Traders,Ortho Clinical Diagnostic, Medical business providing in-vitro diagnostics reagents and systems globally • Responsible to manage service team through annual /bi- annual planning with both Sales and marketing team • Drives business results and manages customers’ relationships through influencing key service personnel’s confidence on company’s portfolios; and provide support to sales management team.• Accountable for positive leadership of new service hire to include ongoing direction, coaching, and career development. • Plan and schedule junior service engineer to take on routine service installation, commissioning and maintenance activities with customer in a safe, timely and effective manner.• Drives change initiatives as required to improve efficiencies and execute on business commitments – Setting up of Local Training Centre; resulting in 30% reduction of ad- hoc calls and improved service capabilities. • Take on global service lead role for a specific equipment; responsible to connect with Managers Training and support as well as application managers at company to ensure smooth operation with strong service planning.• Able to leverage strong understanding in technical components (spare parts) in field support. • Responsible to improve service workflow processes.• Coverage Territories: All Nepal • Travel requirement up to 40%

New Delhi, Delhi, India

Senior Service Engineer, Medical business providing in-vitro diagnostics reagents and systems • Responsible in delivering annual service operation target, through contract selling, repair services, and an efficient spare part inventory planning. • Plan and undertake all installation, commissioning and maintenance activities on Human clinical laboratory testing instrumentation, including Biochemistry Hematology and urinalysis analyzers; at customer premises in a safe, timely and effective manner.• Propose and offer customer technical solutions such as upgrading, integrating various (system IT) solution, and validation. • Guide, support and work with the junior service engineer in daily operational duties. • Implementing and maintaining service standards that will make products and services successful in key account.• Leads projects in equipment support activities with those of other supporting departments such as technical application, logistics and IT teams. • Involve in 24-hr stand-by schedule as a team, to ensure quick response time of 4 hours. • Responsible for post-sale support of all products including escalating customer requests and related complaints to relevant departments and providing answers to customer inquiries. • Provide regular reports and updates/status of activities. • Support customers’ training programs through introducing basic operation and maintenance procedure to new customers. • Maintain good relationship with customer and have commercial responsibility to manage customer expectations and solution deliverables.

Tripureshwor, Kathmandu,Nepal

My duties in the company include:Installations,Preventive maintenance & repair of Bio-Medical and related Technical equipments such as Clinical chemistry(Photometers, Semi-auto Analyzer to fully Auto Analyzer ,HUMAN GmbH),ISE-Analyzers,ELISA (Semi-auto Analyzer to fully Auto Analyzer, HUMAN GmbH),CLIA (Auto-Analyzer,SNIBE china ),Haematology (3-part system to 5-part system, Flow Cytometer, HUMAN GmbH) Hemostasis (coagulometers, HUMAN GmbH)Urinalysis Instruments, Histology Microprocessor based Automated Tissue Processor, Semi to Fully automated Microtome ,SLEE GmbH) Microscopes and other laboratory Equipments.•As a Key person used to look after Servicing and Maintenance on all above mentioned Instruments. •Supervision of equipment control, safety and maintenance programs & systems.•Provide Trainings to Health Care Professionals for the proper and safe use of the equipment and make aware from the Bio-Medical Hazards and Shock Hazards in the use of electrical instruments at their Site.•Provided Technical and Application support to all Field Engineers•Strengthened existing systems and practices, coordinating and counseling of Field Engineers•Taking care of all Quality Process on every repair activities.•Accountable for In house repairs.•Visited different parts of Nepal for Instruments Inspection, to solve major problems of Instruments, taking care for Customer relationship to ensure repeat business and also for Sales support too.•Evaluated different Clinical Diagnostic Instruments from different manufacturers before launching first time in the market also had done Quality Control Checks for all the new instruments. •Corresponded with principles for Instrument related issues. •Established systems for responding Instrument Service support to reduce down time. •Accounting of new equipments and spare parts.•Accountable for handling customer call registration and phone support.

Tinkune, Kathmandu,Nepal

My duties in the college include:•Supervision of Laboratory equipment , safety and maintenance of systems•Assist to Regulate and conduct the experiments for the students of BCA/BIT/B.E (Electronics and computer).

Mid-Baneshwor,Kathmandu,Nepal

My Duties/Responsibilities in the company include:Preventive maintenance & repair of Bio-Medical and related Technical equipments such as Clinical chemistry(Photometers,Semi-auto Analyzer to fully Auto Analyzer of Vital Scientific Selectra series),ISE-Analyzers(NOVA bio medical) ,Hematology (3-part system to 5-part system of Nihon Kohden) Hemostasis (coagulometers) Urinalysis Instruments, Histology (Micro-tome of Thermo scientific) Critical care Analyzers (Blood gas Analyzers stat –profile phox to critical care express of NOVA biomedical),Life support Devices (Ventilators of Newport Medical)Humidifiers and CPAP’s of Fisher and Paykel..•Supervision of equipment control,safety and maintenance programs & systems.•Looking after Instrument service support, product applications and customer relationship. •Providing Technical and Application Training.•Taking care of all Quality Process on every repair activities.•Accountable for handling customer call registration and phone support.•Accountable for In house repairs.

Bachelor'S Degree, Bachelor In Electronics And Telecommunication

Apart from Electronics and Telecommunication ,chosen a Bio-Medical subject as an Elective for two semester.

Diploma In Electronics, Diploma In Electronics Engineering

IT SKILL Computer Hardware and software,Networking, Microsoft Office Tools, Windows 98, XP. Repair and Maintenance of Basic Electronics.