Pawan Thapa Email and Phone Number
ingleburn, new south wales, australia
Pawan Thapa's Location
Melbourne, Victoria, Australia, Australia
Pawan Thapa's Contact Details
Pawan Thapa work email
- Valid
Pawan Thapa personal email
n/a
Pawan Thapa phone numbers
About Pawan Thapa
Pawan Thapa is a Sales Specialist at Beyond Solar at BeyondSolar. He possess expertise in vendor management, team leadership, telecommunications, customer retention, mobile devices and 14 more skills. He is proficient in Hindi and Nepali.
Pawan Thapa's Current Company Details
Beyondsolar
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Sales Specialist at Beyond Solar
ingleburn, new south wales, australia
- Website:
- beyondsolar.com.au
- Employees:
- 4
Pawan Thapa Work Experience Details
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Commercial And Residential Pv SpecialistBeyondsolar Sep 2018 - PresentSydney, Australia• Create customized energy management packages to satisfy customer needs• Close sales by building rapport with potential client, explaining product and service capabilities.• Customer service and Technical support• Performing a PV system layout with NearMap satellite tool• Designing a system size depending on the load requirements of the user. • Performing BOS (Balance of System) & Voltage Rise Calculations for the End User. • Assisting Commercial Business Clients with system design, installation procedure and also estimating their ROI (Return on Investment)
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Sales ExecutiveFred It Group May 2014 - Sep 2017Sydney, Australia• Client Relationship Management• Increase revenue retention by enhancing customer relationships resulting in decreased customer cancellation requests• Identify and execute on new business with new clients and up sell opportunities for existing clients and prospect within accounts and agencies to uncover leads, new contacts, and revenue.• Close sales by building rapport with potential account, explaining product and service capabilities; overcoming objections and preparing contracts.• Selling and managing database, for Telstra and Non Telstra customers.• Weekly, Monthly and Quarterly forecast report submission• Mobile phone Connections, porting, Blackberry, Wireless Data, Telstra 3G and 4G network, Digital Business, Telstra Broadband, TMB and all other Telstra Business Services -
Telstra Small And Medium Business Account ManagerTelstra Business Centre Jan 2013 - May 2014HomebushTelstra SMB Account Manager 2013 March• Client Relationship Management• Increase revenue retention by enhancing customer relationships resulting in decreased customer cancellation requests• Identify and execute on new business with new clients and up sell opportunities for existing clients and prospect within accounts and agencies to uncover leads, new contacts, and revenue.• Close sales by building rapport with potential account, explaining product and service capabilities; overcoming objections and preparing contracts.• Selling and managing database, for Telstra and Non Telstra customers.• Weekly, Monthly and Quarterly forecast report submission• Mobile phone Connections, porting, Blackberry, Wireless Data, Telstra 3G and 4G network, Digital Business, Telstra Broadband, TMB and all other Telstra Business Services
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Telstra Business Sales Team LeaderTga Feb 2012 - Dec 2012ChatswoodTelstra Business Sales Team leader 2012 Jan- 2012 Major AchievementsSales achievement 150% within the first month and was nominated Team leader for TGA Telstra outbound. Currently managing 8 staff, on their KPI’s, motivation and daily training. • Implemented calling scripts for Telstra outbound calls• Training new staffs on Telstra applications and products• Managing small and medium business customer with their finance on Telstra products• Managing 8 staffs on their KPI and development. • Achieving personal target of 150% per week. • SME Campaign small and medium businesses win back. • Have received Gold and Silver on sales premium
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Service ManagerVodafone Nov 2011 - Nov 2012North SydneyMajor AchievementsDue to high churn rate of account creation, modification and deletion support improvements was required. Previous support 5 days 9 to 5pm team of 4 staffs, new support 24/7 team of 20 staffs off shore. 4 days SLA to 4 hrs SLA. Customer satisfaction 99%• Implemented redundant servers for POS. • Chaperoned “Retail Improvement Plan” • Implemented security functionality on major application for Retail and Dealer store network. • Key stakeholder for changes to retail and enterprise environment as an approver.• Vendor management for retail and enterprise. Review, understand and improve customer satisfaction. • Managed vendors such as: SSS, DATA#3, ASG, CVA, AAA, AAPT, TCS, TCS traffic, Elite and Upstream. -
Vha – Operations Readiness ManagerVodafone Australia Sep 2011 - Nov 2011North SydenyMajor AchievementsCompleted Operation readiness for 16 projects across over 300 retail stores• Support day-to-day IT escalation that impact Sales Teams • Improving the Vodafone & 3 search function in websites to drive Sales• Supported the operational readiness for Virtual Hold project for Customer Care( Deployed with no defects)• Launched Outbound dialler with supports Sales to Existing Customers (Deployed with no defects)• Completed 5 projects delivered to Operations and all level of support from vendor negotiated.• Increasing IT efficiency in Retail by migrating 240 stores new MPLS solution• Wi-Fi Project: rolled-out secure wireless to Retail Stores
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Retail It AnalystHutchison Telecoms Mar 2007 - Sep 2011North SydneyMajor AchievementsLead the transfer of first and second level resources from an external vendor to an internal team, consequently saving the business over $120k per annum in vendor service fees.• Managed the Point of Sale System (Pronto) and provided 1st and 2nd level support. • Worked with 3rd party vendors (Data3) to organise on-site support.• Documented new processes to support new Software updates to support the Retail Channel.• Managed the implementation of new Hardware in Retail stores.• Manage all SLA periods and requirements• Store Builds and Re-fits: Supported over 17 Stores collaborating with external vendors. • Established and managed a temporary service desk for 10 weeks during the closure of Commander• Test new concepts in the Retail environment specifically focusing on new applications and hardware for retail improvement. -
Sales AssociateThree. Mar 2006 - Mar 2007Exceeded both personal and store sales targets by 150%, consistent over 12 months.Familiar with customer behaviour addressing needs such as store look and feel and navigation.Comprehensive knowledge of products & servicesCommended Business & Personal customer service Knowledge of store process e.g. POS, Sales, Stock takes etcConsistently high sales 150%+ personal target.Recorded highest sales figures in Sydney CBD 11 months consecutively.
Pawan Thapa Skills
Vendor Management
Team Leadership
Telecommunications
Customer Retention
Mobile Devices
Call Centers
Customer Satisfaction
Customer Experience
Sales
Service Delivery
Team Management
Managed Services
Account Management
Networking
Process Improvement
Customer Service
Call Center
Voip
Business Process Improvement
Pawan Thapa Education Details
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ItilService Manager And It Operation Readiness -
Multimedia; Information Technology -
Nsw TafeSystem Administration; Hardware & Software Installation
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Kotagirl Public School12 Grade
Frequently Asked Questions about Pawan Thapa
What company does Pawan Thapa work for?
Pawan Thapa works for Beyondsolar
What is Pawan Thapa's role at the current company?
Pawan Thapa's current role is Sales Specialist at Beyond Solar.
What is Pawan Thapa's email address?
Pawan Thapa's email address is pa****@****.com.au
What is Pawan Thapa's direct phone number?
Pawan Thapa's direct phone number is +614247*****
What schools did Pawan Thapa attend?
Pawan Thapa attended Itil, Central Queensland University, Nsw Tafe, Kotagirl Public School.
What skills is Pawan Thapa known for?
Pawan Thapa has skills like Vendor Management, Team Leadership, Telecommunications, Customer Retention, Mobile Devices, Call Centers, Customer Satisfaction, Customer Experience, Sales, Service Delivery, Team Management, Managed Services.
Who are Pawan Thapa's colleagues?
Pawan Thapa's colleagues are Arham Ahmed, Sam Abuarga.
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Pawan Thapa
Service Personnel |Experienced Engineer Specializing In Diagnostics | Biomedical Professional | Clinical Chemistry Instruments| Electrobiomedical ErMerrylands, Nsw -
Pawan Thapa
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