Lead the Regulatory Operations Team providing strategic direction and guidance to Mumbai team. This involves executing location strategy, delivering the target operating model for end-to-end operations, oversight, and metrics for many of the largest and most complex regulations impacting firm and its clients. • Perform control oversight: Ensure that all processes and operations within the team comply with existing regulations, maintaining the highest standards of accuracy and efficiency.• Ensure compliance with regulations: Stay vigilant and proactive in adhering to the regulatory framework, identifying and rectifying any deviations promptly.Develop Expertise on Global Regimes and Jurisdictions• Stay up to date: Continuously monitor and understand regulatory changes across global regimes and jurisdictions to assess their impact on the team.• Implement changes: Adapt and integrate new regulatory requirements into the team’s operations seamlessly.Partner and Drive the Evolution of Regulatory Operations• Foster active engagement: Work closely with stakeholders across the business to build strong partnerships and collaborative efforts.• Drive partnership and collaboration: Encourage open communication and teamwork to achieve regulatory objectives and improve processes.Recruit, Mentor, and Develop a Team• Encourage a culture of excellence: Promote high standards of performance and quality within the team.• Foster collaboration: Create an environment where team members work together effectively and support one another.• Continuous improvement: Inspire the team to constantly seek ways to improve their skills and processes.

Have been part of a significant growth strategy for the past 6 + years. Led multiple initiatives and several work streams that included migrations, recruiting, process development, and strengthening control framework standards. - Led North America Run the bank team for transaction reporting to the Global Trade Repository (GTR).- Reviewed, monitored, and participated in three successful industry-wide change implementations: DTCC platforming, SEC, and CFTC 2.0.- On two occasions, I participated in and managed external audit tests in partnership with the Compliance, Business, Change, and IT teams.- Staff were recruited and managed to maximize productivity while being trained on best rules and regulation.- Proven track record to encourage individuals and build competent teams.- Monitored key business risks and established risk management procedures.- Directed technological improvements reduce waste and business bottlenecks by leading Process Reengineering and Automation squad.- Reviewed vendor performance on quarterly basis on agreed SLAs, KPIs, and yearly productivity targets.- Responsible for monthly compliance and governance committee meetings to share metrics, top issues, and our action plan.- Participated in audit and compliance assessment group reviews.

After spending almost 5 years within the Metrics, BI reporting space and working with an outstanding team of technical report writers and quality testers. I was then requested to go into the Regulatory reporting area, which was a whole new and constantly changing domain that required improved Control monitoring, governance, and audit readiness. That's when I was asked to participate in two industry implementations and one internal audit. This work entailed both directing an APAC regulatory team and establishing a CTB team to undertake regression and testing on forthcoming releases.- Responsible for highlighting significant issues with regional counterparts, in addition to risk and compliance.- Assess residual risks as a result of project closure, past lessons learned, and industry changes.- Review the Business Requirements Documents (BRDs), Change Requests, Invoice, and Test Evidences.- Developed a number of executive presentations to aid in project and process evaluation during audit walkthrough meetings.

Lead the Mumbai Metrics reporting team for Global delivery of MI solutionsThe role demanded quick adaptation to the firms changing requirements and demonstrate the implementation of the strategy. From consolidation of MI to building a reporting catalogue, to a subscription model to meet the end objective of self-service MI.- Planning for Infrastructure / MI Scalability - Business Case for system enhancements / Knowledge enhancement- Establish a robust Quality Control framework to eradicate issues arising out of upcoming changes- Lead a project that established report ownership, defined criticality and required documentation - Lead and manage upgrade of reporting suite to a higher version with minimal impact- 3rd party vendor assessment, Statement of Work and cost negotiations- Resource Management of finance professionals & technical report writers

India Lead- Metrics 1. To drive MI & consulting support for overall operations division2. Provide support to the global locations – Asia Ex Japan, EMEA & US, for reporting & analysis needs; thus making a 70% of global footprint within India3. The role further involves talking to Middle Office, Back office & business for standardizing systems to enhance effectiveness of technology and end up customizing & designing reports as per need to save effort for Ops or mitigate risk4. Responsible for reporting end to end systems & cover entire trade life cycle thus enabling business to work on breaks, fails & reconciliations5. Manage volatile Adhoc volume to address changing market conditions, risk incidents, new business, as well maintaining the architecture of systems which are used for reporting 6. Strategic projects to support business by offering meaningful MI or consultative inputs to address demanding needs7. Manage the prioritization of small enhancements to existing systems8. Be involved in planning of on-boarding a strategic build onto infrastructure to enhance MI thus being single source of MI across Operations9. Prioritize tasks within team, based on role-skill mapping 10. Responsible for Production queries raised by business & ensuring the same is addressed within said SLA defined by activity11. Manage team of trained professionals with background on Business Object, Excel and Access & VBA12. Understand, review & recertify processes by conducting regular risk evaluation as per Industry & regulatory standards13. Engage key people in conducting front to back reviews & further enhance their system knowhow and technical knowledge to create SME pool within to generate ROI and maintain costs14. Migration/Transitions to be supported with effective Process documentation & SLA’s along with POC

- Lead migrations for EMEA process and setup HR reporting team in Bangalore- Syndication with BU heads and functional leads on way forward strategy and reporting requirements

HSBC Global Resourcing is the largest, captive, banking & financial services offshoring organisation in the world. It has more than 32,000 skilled professionals operating out of 15 Group Service Centres present in five countries in Asia, including India, China, Malaysia, Philippines and Sri LankaObjective of Role1. To support the Global HR Function with Reporting requests both scheduled and ad-hoc as well as maintaining the metadata and hierarchies used for this reporting.2. To understand the existing system architecture, knowledge of Reporting tools and good communication skills to interact with the business to understand the business requirement.Responsibilities• Maintain Reporting Tree - Mapping and Security• Maintain Reporting Metadata e.g. GMB Splits and HR Exco Splits• Main Reporting Definitions e.g. FTE Calc, Headcount Calculation. Data Index Calculation, Dashboard Calculation and metrics for Scorecard Calculation• Support a Reporting Dashboard - Checking for Errors and supporting Security Issues• Publish DI Index – Monthly Overall, GMB and HR Exco• Publish Headcount Matrix – Weekly• Produce Relevant Scorecard Results – Monthly by GMB Member, HR Exco Member and Overall• Produce Ad-Hoc Peoplesoft Reports for Group and Regional HR and the PTP Programme Teams• Support Global and Regional Teams with Data Integrity ReportingCompetencies Demonstrated• Was able to assimilate large volumes of data and draw conclusions that are meaningful to the business• Was able to articulate ‘problem’ in writing and verbally• Was able to rapidly prioritize activities while working under pressure

Hewitt is a management consulting firm specializing in human resources solutions including outsourcing, strategy, technology, organizational change management.Role Included:• Project identification and traceability at all stages; controlling and defining process• Defining control audit points, measuring, testing & validating processes• Drive events and conduct meetings with operations for process improvements and gather high impact potential ideas• Identifying opportunities & action them as being responsible for Southeast region• Monthly process level reviews with onshore leadership & Business group managers helped in understanding issues, challenges, best sharing practices & building strong relationship• Driving Lean and creating awareness conducting programs to inculcate the concept in the DNA of each associate• Driving Productivity target of 10%• Effective client interaction – supporting the onshore leadership and Business Group Managers by providing monthly reviews – high level process summary• Quality contribution – driving Lean in the DNA of each associate and creating awareness conducting Lean programs• Educating & raising corrective and preventive action when errors occur

Hewitt is a management consulting firm specializing in human resources solutions including outsourcing, strategy, technology, organizational change management.Role included : • Accountable for the overall Operations Management for all the sub functions that fall under Operations Planning & Management. Aggressively involved in SLA management, Training-need-analysis, recruitment & retention management• Responsible for taking steps to ramp up processes, as and when required – FTE releases and absorbing work• Ensuring CTQ closure: Productivity/Capacity Based Turn-Around-Time (TAT), Capacity Planning & Root Cause Analysis and Accuracy Base-Lining• Lead, initiate & transition existing work structure to next level of platforms or provide process improvements to drive change transformation• Identify key resources needed and assign team member responsibilities, deliverable and timelines.• Delivering Leap Saves 3 FTE’s by facilitating change & innovation• Actively participate in recruitment to build the team, and focus on retention• Involved in feedback collation from customer’s feedback's & surveys, to ensure that proactive action is taken to enhance positive experiences and prevent potential service failures• Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to work processes and thus managing cost-effective operations• Direct interaction with the Domain Leaders, Domain Analyst, Metric Consultants & Metric Analyst to maintain client relationship and ensuring more work comes in to increase off shoring and develop expertise within the team for all

Job Role: • Responsible for Cambridge & India site.• Reviews with client on Dialler Analysis reports.• Customizing & delivering client dashboards & Ops review for internal purposes.• Designing tools & customizing them to the basic needs of the client & to meet process specifications.• Leading & assimilating requirements with software team on automations and client reporting requirements.• Observing trends and preparing the analysis to drive various metrics that are responsible for increasing the revenue for the company.• Monthly & Weekly trends published to clients providing metrics like expected volume, collections and various other metrics that were contractual SLA’s• Manual intensive reporting process automated, this ensured accurate and error-free reporting and in turn saving preparation time by 94%. The Client / Internal reporting for 5 portfolios initially was approx. 480 minutes a day, reduction by 93% taking less than 30 minutes a day. That makes it a saving of over 160 man hours a month.

Role included : • Tenure Based Model/ACR Based Model for setting up the Agent level targets for 8 processes (3rd Party Collections)• Setting Portfolio level targets. & drive the skip management piece for First Party and Recoveries • Skip vendor management and vendor rankings• Calculating Variable Incentive Component for 3rd Party portfolio's (8 Processes i.e. approx 350 FTE's) & 1st Party portfolio's (2 Processes i.e. approx 200 FTE's)• Report Automation for daily reports across portfolios & preparing simplified templates for Ops Reviews & VIC calculation sheet in coordination with MIS Team • Analyzing, planning & implementing strategies in co-ordination with the dialer team & support Operations to achieve their targets month on month • Integrating Dialer, CMS Avaya, Internal HRMS (Attendance), TBS (Telephone Billing System) to automate complete performance from the backend (To eradicate manual error that could occur with manual touch points) • Mentor to the new joiner to drive simulation calls to ensure smooth kick-off • Ensure at all times practicing and living by values as outlined by the organization • Conceptualized & implemented "Subject Matter Specialist" program in Global Vantedge July' 03