Pawel Madejski

Pawel Madejski Email and Phone Number

Technical Support Engineer @ Nordea
helsinki, uusimaa, finland
Pawel Madejski's Location
Gdansk Metropolitan Area, Poland
About Pawel Madejski

Pawel Madejski is a Technical Support Engineer at Nordea. Colleagues describe him as "Pawel would be an excellent candidate for a role as a QA engineer or a technical support specialist. His attention to detail, ability to handle high-pressure situations and excellent communication skills make him well-suited for technical incidents management. In addition, his background in both technical support and manual testing make him a strong candidate for a QA role, where he can use his knowledge and skills to ensure the quality and reliability of the company's systems. Pawel is a valuable asset to any team and I highly recommend him for any position that allows him to utilize his technical expertise and QA abilities."

Pawel Madejski's Current Company Details
Nordea

Nordea

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Technical Support Engineer
helsinki, uusimaa, finland
Website:
nordea.com
Employees:
28094
Pawel Madejski Work Experience Details
  • Nordea
    Senior Infrastructure Operations Specialist
    Nordea Aug 2024 - Present
    Gdańsk I Okolice
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  • Acoustic
    Engineering Support
    Acoustic Oct 2023 - Aug 2024
    Gdańsk, Woj. Pomorskie, Polska
    - Providing Level 3 support for technical issues related to SaaS marketing application.- Conducting log analysis to diagnose and troubleshoot issues.- Writing SQL and MongoDB queries for data retrieval and analysis.- Monitoring network traffic.- Collaborating with developers and Product Managers to address and escalate complex technical issues.- Developing support plans for each release cycle to ensure readiness for potential issues.- Monitoring application performance and health to maintain optimal functionality.- Participating in major incident management to mitigate impacts and restore services promptly.
    View
  • Movate
    Cybereason Support Engineer
    Movate Feb 2023 - Oct 2023
    -Resolving complex Cybereason app issues and server issues using tools like Zabbix, Linux, Grafana, Jenkins, Salesforce, GCP, AWS, Various Logs.- Responsible for feature enablement and environment upgrades.- Collaborating with R&D, SOC, DevOps and external providers.- Linux expertise to manage and troubleshoot server-related concerns.- Providing support via ticketing system & live calls. Working with big customers. Queue management & triage.
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  • Genesis Global Limited
    2Nd Line Technical Support Specialist (Igaming)
    Genesis Global Limited Oct 2020 - Jan 2023
    Gdańsk, Poland
    - Identificating and resolving technical problems of software applications- Jira ticketing and issue solving- Working based on Agile process- Collaborating with regional and global teams (business, development, customer support)- Building knowledge base from scratch and process creation- Preparing reporting and attending service reviews- Supporting project delivery- Analyzing incident trends and raising problem records- Improving the procedures to enhance service delivery process- Updating incidents- Content publishing with Jenkins- Monitoring with Kibana, Rollbar and Zabbix- Assistint QA's with manual testing
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  • Accenture
    Google Youtube Direct Partner Support
    Accenture Nov 2017 - Oct 2020
    Dublin
    • Providing high touch technical support. • Troubleshooting, escalating and responding to product support requests from Google partners and/orpartnership teams. • Leveraging internal tools, logs and data to identify/troubleshoot issues. • Acting as liaison for Google Technical Services Partners, internal Google Product/Engineering byestablishing operating processes, reporting cadence and ongoing communication with these stakeholders. • Suggest new products, usage, and features to product and engineering teams. • Learning and building expertise in new processes, operational tools and tracking applications.
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  • Accenture
    Google Youtube Creator Support
    Accenture Nov 2017 - Oct 2020
    Dublin
    • Responsible for Polish market queue management. • Supporting Polish, Russian, Turkish and English markets. • Troubleshooting and helping to resolve channel related issues• Analytics troubleshooting to determine points of channel failure. • Troubleshooting AdSense payments account to identify issues and resolve them.• Customer education on supported devices, purchase processes and features. • Sharing feedback through appropriate channels related to tools, processes, or systemic user/product issues. • Acting as a YouTube Product Expert for the Polish market.• Identifying the Polish market's product functionality gaps and reporting them to the Engineering Team.
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Pawel Madejski Education Details

  • Zst Skarżysko-Kamienna
    Zst Skarżysko-Kamienna

Frequently Asked Questions about Pawel Madejski

What company does Pawel Madejski work for?

Pawel Madejski works for Nordea

What is Pawel Madejski's role at the current company?

Pawel Madejski's current role is Technical Support Engineer.

What schools did Pawel Madejski attend?

Pawel Madejski attended Zst Skarżysko-Kamienna.

Who are Pawel Madejski's colleagues?

Pawel Madejski's colleagues are Louise Al-Wendawi, Lenar Nizameev, Jan Petter Solvang, Alexander Bredal, Ida Rutberg, Celia Marlier, Jorunn Strøm Dieseth.

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