Paweł Dęga Email & Phone Number

Wrocław, Pl

Poznań, Woj. Wielkopolskie, Polska

• Supporting sales and application engineers, distributors, and customers in the EMEA region remotely in resolving metal cutting application issues.• Assisting them in selecting the appropriate product for their machining needs, providing cutting data and application recommendations based on described tasks or workpiece drawings.• Developing solutions for process optimization.• Converting competitor tooling to Kennametal products and updating older products to current product lines.• Communicating client problems and solutions to the relevant sales and customer fulfillment team members.• Collaborating with other Application Support Analysts in developing training programs.• Reviewing technical trainings and catalog literature as required.

• I was responsible for final machine and process acceptances both at the Tornos headquarters and at customer plants.• I was in charge of managing the showroom in Poland, from the early conceptual stage, including P&L statement, machine receipt, guest reception, and machine process testing.• I provided training for customers and colleagues in areas such as machine programming, use, handling, and setup.• I was responsible for identifying the appropriate machine for customer needs, designing processes, creating tool lists, and conducting time study calculations.• I successfully completed 9 on-site acceptances and 12 trainings, achieving a 96% customer satisfaction rate.

Parque Industrial Lerma, Lerma, Edo. De Méx., Méx. C.P. 52000

I had the opportunity to work in an international team in the manufacturing industry, gaining valuable experience and insights into the types of challenges and issues commonly faced within the field, and learning effective strategies for addressing and resolving them.

Zielona Góra