A highly skilled and customer-focused Technical Support Engineer with 2+ years of experience in troubleshooting and resolving technical issues across software, hardware, and network systems. Proficient in diagnosing complex problems, providing quick resolutions, and ensuring minimal downtime for clients. Good knowledge of ITIL processes, system monitoring, and ticketing systems like CISM and ServiceNow. Excellent communication and interpersonal skills, capable of translating technical jargon into clear, user-friendly terms. Proven ability to work collaboratively with other supporting teams and provide feedback for improvements. Dedicated to maintaining high service levels, contributing to customer satisfaction, and continuously enhancing technical skills through ongoing learning and certification.