Rich experience of over 11.5 years in US Healthcare industry in the fields of Business Analysis, Quality, Process Management and Customer Relationship Management largely in the BPO Industry. Recognized by peers/superiors for always exceeding organizational objectives; proficient in developing efficient teams that excel.Extensive Call Centre Customer Service experience for major Healthcare organization. Establish performance goals to meet efficiency levels and quality assurance standards.Proven ability to provide a high level of Customer Service surpassing market standards and maintain healthy relationship with peers and competitors.