Operational leader with demonstrated success in developing, leading and implementing highly complex business operations initiatives ♦ Trusted partner who builds strong cross-functional relationships with through collaboration and transparency ♦ Customer experience champion who develops customer-focused strategies and solutions ♦ Creative problem solver utilizing broad perspective gained from roles across marketing communications, product management, and operationsCORE COMPETENCIES • Customer-focused analysis, problem-solving and decision making• Collaborative, cross-functional team and project leadership• Strategic problem solving and tactical execution of complex operations projects• Broadband product operations including planning, communications, customer care, data management and billing systems • Business process development and implementation• Data-driven inquiry and analysis • Exceptional partnership, teamwork and relationship management
Listed skills include Broadband, Product Management, Cross Functional Team Leadership, Call Centers, and 25 others.