• Used consultative sales approach to understand customer needs and recommend relevant offerings.• Conducted in-depth product and issue resolution research to address customer concerns.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.• Conferred with customers about concerns with products or services to resolve problems and drive sales.

• Reviewed and validated details of loan applications and closing documentation.• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.• Verified credit histories, personal references and employment backgrounds for each applicant.• Managed quality assurance program, including account review post-closing, internal database audits and internal surveys.• Prepared QA evaluation reports and submitted to management.