Rafael Paz Email & Phone Number

Adelaide, South Australia, Australia

Consulting with my customers to understand their needs and objectives I develop solutions leveraging technology to deliver outcomes that can deliver value in many ways. These include cost reduction, greater efficiency, improved user experiences or reduced risk through improved security.

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, Australia

Accountable for the drive and delivery of incremental sales and revenue growth across Telstra’s Data and Strategic solution set (Data, IP, MDN, TIPT, Video Conferencing, Collaboration, TBS/PBX, SaaS, IaaS, BaaS etc). Achieved by working collaboratively with a group of Managed Customer Service & Sales (MCSS) account teams and their customer base. Provide coaching, support and guidance to MCSS team members on Data and Strategic related solution sets. Provide sales forecasts on a regular basis. Conduct sales and revenue performance reviews across aligned region, to ensure ongoing performance to targets, and where required, develop accelerator and gap plans to address any sales and/or revenue shortfalls. Understand and articulate aligned data and strategic results and targets, as well as adapt to any changes within the business as required.Be accountable for driving and achieving incremental sales performance within aligned managed customer sales team.Effectively lead and guide aligned sales teams to identify specific data and strategic solution opportunities, through solution definition and design to propose and close;Responsible for enhancing the data and strategic solutions knowledge of their aligned team by coaching on latest products and pricing, empowering staff with knowledge to be able to discuss these solution opportunities with their customers;Develop and maintain a strong qualified pipeline of incremental opportunities in relation to data and strategic solutions.Drive aligned sales teams to develop and implement effective sales plans and strategies to meet the customer’s needs;Stay ahead of product/technology developments and transfer knowledge.Act as an escalation path as required.Provide input and review sales pipelines across aligned sales teams, to ensure a consolidated and accurate forecast on a weekly and monthly basis.

Adelaide, Australia

Be the Technical Advocate for complex solutions for and to high value customers.Proactively work with the Technical Sales team in the development and sale of solutions tailored to the specific needs of customers.Manage and support the take up of technical products across aligned account team.Face to face customer engagement and flexibility in approach to be able to adapt to the ever changing demands of business.Be responsible for supporting technical product knowledge across aligned sales team, achieved by ongoing collaboration, training and coaching.Support the identification of complex sales opportunities bringing technical understanding of the customer's needs and Telstra's solutions.Ensure seamless implementation of a complex solution to customer specificationsProvide specific technical support/advice to Account Managers, IP Sales Specialist and customer and close issues where requiredPartner with IP Sales Specialist and Senior Account Manager to ensure customers are up to date on the application of new and emerging technology solutions.Develop design for solutions of high complexityContribute to the account plan and portfolio planManage adds, moves and changes for complex solutionsAccurate completion of technical aspects of application forms to enable sale and solution delivery.Highly developed technical and communication skills.Proven solution and value based selling skills.Strong Commercial/business acumen skills, with an ability to discuss strategic business requirements.In-depth Knowledge of Telstra converged products & solutions, processes and systems.