Paramveer S Balyan (Csm, Cspo) Email & Phone Number

Melbourne, Australia

- Experience in the estimation and planning of Requirements Management, Analysis and Documentation activities.- Worked closely with engineering, product management and business stakeholders to identify business requirements (functional/non-functional) that ultimately drives key business goals. - Demonstrated ability to be accountable for highly complex.

Australia

- Certified Mac Technician and Senior technical specialist for Apple products.- Provided client advice and support to both customers and team members with customer service brilliance and empathetic nature.- At Home Advisor - provided professional troubleshooting and expertise to remote customers. - Coached peers’ other new advisors on providing efficient.

Melbourne, Australia

- Utilising diagnostics to resolve technical issue - Skilled technician in troubleshooting and repairing products - Lead group discussions- Implement strategies and feedback- Troubleshooting staff and customer concerns- Manage schedule of customer appointments

Chadstone, Victoria, Australia

- Identified, analysed, and executed new and potential product diagnoses to troubleshoot and recommend solutions- Connected, curated, and recommended solutions by utilising a holistic approach through different technical specialities and skill sets

Chadstone, Victoria, Australia

Providing solutions and products to customers

Burwood, Australia

• Represented and promoted the university through various events and activities
• Encouraged, and motivated students to commence, continue, and complete their studies successfully.

Burwood, Victoria, Australia

• Collected and analysed data on manager’s reports and provided improvements in form of dashboards on PeopleSoft software
• Identified and analysed Ad hoc reports and provided recommendations to enable further self- service
• Assisted in migration of regular reports to Cognos software
• Developed dashboards to assist various departmental activities

Gurgaon, India

• Supervised a team to deliver extraordinary customer care service in a fast paced, structured environment
• Ranked in top 5 in best performance conducted in the department

Ewing, New Jersey, USA

• Credit Dispute Administrator Responsibilities:
• Validated credit reports to maintain accuracy that was delivered to the federal credit bureau agencies
• Managed a team to respond to Qualified Written Request and enhanced customer’s correspondence
• Proposed process changes that significantly improved quality and efficiencyResearch Analyst Responsibilities:
• Interact and follow-up with all areas of the company to obtain timely responses and ensure compliance with company process.
• Identify root cause issues and escalate to manager with suggestions for improvement.

Cranbury, New Jersey, USA

• Participated in daily operations with key holding responsibility; billing and invoicing.
• Perform various tests on patients and work closely with doctors.
• Assist the billing department and work with various insurance companies.

Cranbury, New Jersey, USA

• Managed and enhanced accounts from various regions and generated a monthly goal of $200,000.
• Regularly Audited Inventory.

Cranbury, New Jersey, USA

• Restructured and organized audit teams to coordinate merchandising delivery.
• Worked closely with managers and fluent in using TPM software.
• Regularly audited inventory.

Masters Of Business Analytics, Data Modeling/Warehousing And Database Administration, Distinction

Activities and Societies: Member of Recreational Football Club (American Football), Independent learning for scholars.Business analytics.

Professional Year

Key Subjects: Australian Business Culture and Environment, Professional Business Writing, Cross-Cultural Communication and 12-week.

Bachelor Of Science - Bs, Finance And Economics, High Distinction