Paramveer S Balyan (Csm, Cspo) Email & Phone Number

Melbourne, Australia

- Experience in the estimation and planning of Requirements Management, Analysis and Documentation activities.- Worked closely with engineering, product management and business stakeholders to identify business requirements (functional/non-functional) that ultimately drives key business goals. - Demonstrated ability to be accountable for highly complex pieces of work, worked autonomously, worked with some ambiguity, and still delivered quality outcomes.- Managed project activities and client delivery using Agile methodology. - Involved in data mapping, data analysis and developing business reports for various client use cases. - Cross-discipline communicator for translating technical requirements to non-technical stakeholders and conducting client workshops to determine business processes. - Supported the continuous improvement of development and support practices using agile and lean methodologies, supporting consistency in delivery practices across the verticals.- Promoted agile methodologies and practices to all stakeholders to drive transformational change across the organisation.- Involved in business process modelling to define, document and identify opportunities with business gaps for process improvements. - Ability to negotiate and manage competing priorities within tight timeframes.- Highly experienced in overseeing the design, development, and implementation of software and hardware solutions, systems, and products.

Australia

- Certified Mac Technician and Senior technical specialist for Apple products.- Provided client advice and support to both customers and team members with customer service brilliance and empathetic nature.- At Home Advisor - provided professional troubleshooting and expertise to remote customers. - Coached peers’ other new advisors on providing efficient customer support.

Melbourne, Australia

- Utilising diagnostics to resolve technical issue - Skilled technician in troubleshooting and repairing products - Lead group discussions- Implement strategies and feedback- Troubleshooting staff and customer concerns- Manage schedule of customer appointments

Chadstone, Victoria, Australia

- Identified, analysed, and executed new and potential product diagnoses to troubleshoot and recommend solutions- Connected, curated, and recommended solutions by utilising a holistic approach through different technical specialities and skill sets

Chadstone, Victoria, Australia

Providing solutions and products to customers

Burwood, Australia

• Represented and promoted the university through various events and activities• Encouraged, and motivated students to commence, continue, and complete their studies successfully.

Burwood, Victoria, Australia

• Collected and analysed data on manager’s reports and provided improvements in form of dashboards on PeopleSoft software• Identified and analysed Ad hoc reports and provided recommendations to enable further self- service• Assisted in migration of regular reports to Cognos software• Developed dashboards to assist various departmental activities

Gurgaon, India

• Supervised a team to deliver extraordinary customer care service in a fast paced, structured environment • Ranked in top 5 in best performance conducted in the department

Ewing, New Jersey, Usa

Credit Dispute Administrator Responsibilities: • Validated credit reports to maintain accuracy that was delivered to the federal credit bureau agencies• Managed a team to respond to Qualified Written Request and enhanced customer’s correspondence• Proposed process changes that significantly improved quality and efficiencyResearch Analyst Responsibilities:• Interact and follow-up with all areas of the company to obtain timely responses and ensure compliance with company process.• Identify root cause issues and escalate to manager with suggestions for improvement.• Review, research, and respond to qualified written request, and customer’s correspondence daily, in accordance with all procedures.• Interact with customers, clients, regulatory agencies, attorneys, etc. to resolve customer issues.

Cranbury, New Jersey, Usa

• Participated in daily operations with key holding responsibility; billing and invoicing.• Perform various tests on patients and work closely with doctors.• Assist the billing department and work with various insurance companies.

Cranbury, New Jersey, Usa

• Managed and enhanced accounts from various regions and generated a monthly goal of $200,000. • Regularly Audited Inventory.

Cranbury, New Jersey, Usa

• Restructured and organized audit teams to coordinate merchandising delivery.• Worked closely with managers and fluent in using TPM software.• Regularly audited inventory.

Masters Of Business Analytics, Data Modeling/Warehousing And Database Administration, Distinction

Activities and Societies: Member of Recreational Football Club (American Football), Independent learning for scholars.Business analytics.

Professional Year

Key Subjects: Australian Business Culture and Environment, Professional Business Writing, Cross-Cultural Communication and 12-week.

Bachelor Of Science - Bs, Finance And Economics, High Distinction