Patrick Barker Email & Phone Number

Cincinnati Area, Ky

Cincinnati Area, Ky

Design, implementation, and management of network infrastructure including Internet Service Providers, firewalls, routers, switches, VPN, encryption, remote access, authentication, DNS, FTP, Anti-Virus, voice and data telecommunications.Management of the Active Directory 2008 R2/Exchange 2010 E-mail environments, MS SQL, including Group Policy, Anti-Spam, & other tools.Manage user accounts, network security, data protection (power management, backups, etc.), network performance and server management.Implement network additions, adhering to all established policies and procedures, to expand and/or update the technology available to the business to meet specific and/or general business requirements. Windows Server 2000-2016, Windows 7-10, OS X, UNIX & Linux administration.Design, implement and manage virtual data center environments for production and development (Cisco UCS, EMC VNX SAN, VMware 3.5 - 5.5, MS VS, MS HYPER-V).Design, implement and manage remote conference domain network environment.Design, implement and manage remote demo environment.Design, implement and manage remote application environment for remote employees.Office 365 implementation and migration

Act as liaison for the client in issues with the standard Jenzabar product in areas of assigned responsibility for all Enterprise clients. Provide first level technical support and guidance to Jenzabar Enterprise Clients by responding to inquiries, monitoring progress and escalating issues to respective Team lead as needed with proposed action plan.Document issues in a complete, concise manner for user in knowledge base.Attend training on new features/enhancements to the standard Jenzabar product to maintain high level of product knowledge.Directly report to the Director of Client Services. Assume additional responsibilities as assigned by Director of Client Services.

Create performance reports for department on a daily, weekly, and monthly basis. Author and implement the Service Ware database for call center and intranet integration.Update and maintain Windows Print Servers across all locations.Work Directly with Information Security Department on PC policies and permissions. Manage & Provide technical support for over 25,000 users in over 1100 locations.Manage & Provide technical support of computer hardware, software & telecommunications equipment for all Bancorp depts.Interface extensively with End Users, Team Leads, Senior Software Analysts & Affiliate technicians to determine a resolution & escalate all desktop related problems. As needed, instruct end users in the basic use of hardware, software and/or reference materials. Responsible for maintaining accurately detailed records and call logs for management reporting.Assume additional responsibilities as assigned.