Pam Barry-Santos Email & Phone Number

Brunswick, Maine

Primary dev, rollout, and support for SharePoint sites. Provide backup support for systems (hardware and software) for the organization. Includes Office 365, Microsoft Azure, and various other platforms.Work with departments to create, edit, and publish forms for data collection and for processing grant applications.

Portland, Maine Area

Primarily responsible for the creation and/or maintenance of internal websites and external member sites, built in WordPress. This included ongoing enhancement and troubleshooting of the sites and expansion of their capabilities, in addition to adding new sites to our network.Additionally, responsible for all systems and network support for our small, non-profit healthcare improvement organization. The work included support for software and hardware, replacement of existing hardware… Show more Primarily responsible for the creation and/or maintenance of internal websites and external member sites, built in WordPress. This included ongoing enhancement and troubleshooting of the sites and expansion of their capabilities, in addition to adding new sites to our network.Additionally, responsible for all systems and network support for our small, non-profit healthcare improvement organization. The work included support for software and hardware, replacement of existing hardware (due to failure or regular upgrade), and management of our cloud environment (Office 365, Exchange, SharePoint, Microsoft Azure). Show less

Tucson, Arizona Area

Primary web developer for agency and project sponsored public information sites - about a dozen sites. Most sites were created in Drupal 7. Additional duties included being the backup IT admin, helped with editing documents, PayPal account management, social media networks (on the technical side), graphics and print brochures.

Tucson, Arizona Area

Wrote, edited, and proofed print and online documentation and all aspects of the website. My work included instructions in user guides, training guides, brochures, email communications and the company's website.

Tucson, Arizona Area

Sole pc, peripherals, network and application support for 8 local offices with over 100 pcs and 50 local employees (also provided limited support to independent contractors/real estate agents at the offices). Administrator for all AD network and Exchange mail accounts for all employees and contractors of Coldwell Banker in Arizona (roughly 2000 users at its peak). Worked with BlackBerry Exchange Server. Created pc images and replaced or upgraded all systems in Tucson and surrounding areas in my… Show more Sole pc, peripherals, network and application support for 8 local offices with over 100 pcs and 50 local employees (also provided limited support to independent contractors/real estate agents at the offices). Administrator for all AD network and Exchange mail accounts for all employees and contractors of Coldwell Banker in Arizona (roughly 2000 users at its peak). Worked with BlackBerry Exchange Server. Created pc images and replaced or upgraded all systems in Tucson and surrounding areas in my time there. Replaced or upgraded aging network switches (Cisco) and installed netscreens at all locations to connect offices to the new, faster and centralized network. Worked with colleagues in Phoenix to resolve issues, when needed, but most support was resolved without additional assistance. Show less

Oro Valley, Arizona

Provided pc and application support for all the pcs in the company (roughly 60). Re-imaged all pcs during my time there to improve efficiency and remove issues caused by spyware and malware. Helped determine pc specs for purchase of new developer systems and then built and supported the systems. Created a Linux system from scratch to use as a Windows print server (integrated it in the Windows network).

Tucson, Arizona Area

1 of 3 PC technicians for 600+ employees. Supported Dell desktops and laptops, HP and Lexmark printers, and other peripherals. Break/fix and configuration of new systems. Basic network file server and Exchange server support. Extensive spyware/malware removal experience. Worked with network admin to pinpoint infections and resolve them.

Woodlawn, Maryland

First position: Worked as a systems analyst, supporting federal employees in a walk-in and phone support center. The work included supporting Windows pcs (primarily NT 4.0 and 2000), printers and any commercial software that was in use (with a heavy emphasis on Microsoft products). Support included installs, upgrades and diagnostics for any problems that arose. The support provided was both via phone (remote users across the country) and desktop support at the user's location. Mentored new… Show more First position: Worked as a systems analyst, supporting federal employees in a walk-in and phone support center. The work included supporting Windows pcs (primarily NT 4.0 and 2000), printers and any commercial software that was in use (with a heavy emphasis on Microsoft products). Support included installs, upgrades and diagnostics for any problems that arose. The support provided was both via phone (remote users across the country) and desktop support at the user's location. Mentored new employees.Second position: Supported the Office of the Commissioner. Support of network and standalone systems, servers and peripherals. Ghosted new systems. Diagnosed and fixed problems with any hardware or software problems encountered. Coordinated with other departments to resolve problems outside the component. Worked in Exchange to establish new accounts and administer as needed. Maintained file and print servers to ensure access and security.Awards:* Deputy Commissioner's Citation - 2003* Office of Communications, Customer Service Award - 2003* Associate Commissioner's Citation - Office of Enterprise Support, Architecture and Engineering - Customer Service Award - 2004 Show less

Baltimore, Maryland Area

Provided desktop and network support during overnight shift to train engineers and other employees; coordinated efforts with other departments to ensure that problems were resolved; did troubleshooting on pc applications and with mainframe jobs and systems; assisted users with pc questions; instrumental in rollout of e/pop messaging software to facilitate better communication at the Technology Service Center.

Owings Mills, Maryland

Provided desktop and network assistance to US and international employees (Singapore, Hong Kong, Tokyo, Paris, London and Buenos Aires) of T. Rowe Price; worked the night shift with no direct supervision; coordinated efforts with other departments to ensure that software and hardware problems in US and overseas offices were resolved. Used remote desktop software (VNC) to access user systems.

Ms, Internet Engineering, With Honors

Ba, Double Major: Sociology And Spanish, Cum Laude

Activities and Societies: Layout and business editor of the college newspaper, the Phoenix Formerly Western Maryland College (during.