Patrick Molloy Email & Phone Number

Nyc

- Lead product management processes for digital strategy, design, and engineering agency in close partnership with client stakeholders, delivering digital solution products on tight timelines - Partner with Digital Strategy team members to deliver projects on time with the best margins possible; identify opportunities and help author proposals for new business acquisition- Oversee project teams comprised of developers, designers, and engineers. Assess design, engineering, product & content strategy to determine appropriate staffing- Evaluate client needs, creating data-backed plans to achieve their goals; direct end-to- end product lifecycle, spanning kickoff, discovery, scoping, delivery, launch, maintenance, and wrap-up.

Greater New York City Area

-Be the escalation point for other members of the Support team, troubleshooting the most complex and technical customer support issues-Manage customer support issue reporting and escalation in JIRA-Identify problems, patterns, and opportunities arising from customer support issues-Provide training and coaching for Support team-Manage and optimize customer support systems like Help Scout-Monitor and own customer support team KPIs-Maintain and create Support documentation-Manage Support projects and initiatives to ensure successful outcomes

Greater New York City Area

BAM(Brooklyn Academy of Music), TDAA for Teknopolis:-Walked visitors through VR and AR experiences-Performed simple troubleshooting of deviceslittleBits, Accounts Receivable/ Accounts Payable Clerk:- Reviewed and Processed accounts receivable and payable daily- Prepared, verified and processed vendor bills in Netsuite

LinkNYC is an advertising-supported community kiosk that replaces existing pay phones with free public Wi-Fi, device charging, and touch tablets.• Launched and supported 1100+ LinkNYC kiosks throughout all five New York City boroughs• Worked closely with internal and external stakeholders, including city government, joint venture partners, third party contractors and the public to ensure we met the ambitious goals set forth by the city• Built and led a team of highly skilled employees to cover both technical and community needs using email, phone, Twitter and Facebook• Worked closely with dev ops and data teams to create alerts for our systems that were clear and actionable

Led a small team to support a diverse portfolio of products. Interviewed, trained and developed team members to grow within the company. Focused on refining and supporting the cloudBit™, an IoT device that connects different littleBits creations to the internet. Created customer portal content to increase self-serve technical support.

Created content tailored to specific clients and situations for the operation and integration of 3D printers, scanners and software. Delivered content to corporate partners, the United States Military, educational institutions and internally. Partnered with different departments and leadership to deploy training. Vital in planning meetings for team, event and class development. Considered a source of valuable and correct product information.

Handled customer phone calls and emails to support 3D printer, 3D scanner, software and Legacy product use. Devised new ways of solving issues with 3D printers and wrote detailed instructions for customers. Appeared in video tutorials demonstrating repairs. Worked with high level customers at many different corporations. Went in the field to perform fast-turn around repairs on business critical printers.

Adapted several new procedures for building components to 3D printers. Kept consistently high numbers on production. Assembled a range of components from sub-assemblies to entire printers. Constructed prototype machines and gave feedback on assembly procedure, design and functionality.

Worked at Flagship location with highest foot traffic of any retail space. Ensured customer satisfaction with a friendly and personable demeanor and constantly updated product knowledge. Worked many positions including concierge, cashier, specialist, trainer in addition to my own role as visuals specialist. Often assumed a leadership role during launches and innovated many new procedures to help store run more effectively and efficiently.

Product Management

- Explore how product managers use leadership and versatility to launch products people love. - Overview and exploration of key tools.

Bachelor Of Arts (Ba), Philosophy And Religious Studies

Activities and Societies: President of the Philosophy Club, Head Writer for Poptards Sketch Comedy Group