Patrick Dougherty Email & Phone Number

• Conducted digital and data-driven A/B, Multi-Armed Bandit, Personalization Campaign tests through the Optimizely platformo Mastered using the Optimizely platformo Created tests for online grassroots fundraising o.
• Managed relationship with Ads Department o Was key liaison with Ads Department o Provided Ads with the data and reports necessary to develop effective marketing strategies o Held bi-weekly meetings to discuss future.

Tampa/St. Petersburg, Florida Area

• Provided Project Management for Jabil Training Videos for ServiceNow Madrid Upgrade o Coordinated the creation of 11 training videos for each ServiceNow process area o Edited videos in Camtasia and captions in.
• Organized a Madrid Upgrade Go Live Party with games, catering, and raffles attended by over 100 employees at Jabil’s IT Headquarters
• Served as ServiceNow Citizen Developer (CD) Demand Review Board Chairperson o Implemented a process for reviewing project demands for departments outside the CoE o Held weekly meetings to review and vote on demands.
• Performed ServiceNow Demand Manager roles and responsibilities o Learned the basics of a Business Analyst role by working on 2 ServiceNow Demands o Gathered business requirements from requestors and communicated these.
• Gained overall experience navigating ServiceNow Platform o Created multiple ServiceNow reports and dashboards to visualize CoE demand and project performance

Tampa/St. Petersburg, Florida Area

• Edited 6 Confluence article pages and developed 6 more articles. Articles explained the functionality of the primary software used on the manufacturing shop floor, and will be read by shop floor workers, globally.
• Created and conducted a Project Managers Perceptions Survey for the Digital Factory Department. Survey had 64% participation rate. Analyzed data by creating a Microsoft Power BI Dashboard. Presented my findings twice.
• Lead a team of 3 as a PM to develop a SharePoint site for Digital Factory’s overarching department, Factory of the Future. Factory of the Future is comprised of 8 under arching departments. Gathered requirements from.

6330 W Indiantown Rd, Jupiter, FL 33458

• Assisted over 100 customers per shift with bagging, unloading, and carrying out groceries
• Gained cashier experience and proficient in cash, credit, debit, and EBT card transactions
• Developed good workplace skills, responsibility, and work ethic

Master Of Science - Ms, Information Systems And Operations Management

Bachelor Of Science - Bs, Business Administration, Information Systems