Preston Hall Email & Phone Number

Greater San Diego Area

• Write client-facing documentation to explain new support processes and customized product functionality.
• Work with senior management to develop cross-training materials for implementation and product consultant teams.
• Provide support for a multi-million dollar market leader for medical coding software. Specializing in Optum CAC Enterprise and Professional revenue cycle software.
• Coordinated across client vendors to implement client’s new data intake and export format.
• Work as liaison between clients and product development teams to resolve client’s requests and concerns.
• Hold meetings with clients and their client managers to discuss and demonstrate the benefits of additional modules within the CAC Professional Product that can help streamline the client’s workflow with the intent of.

Cedar City

• Troubleshoot client software and hardware issues on Android, iOS, and Windows cellphones.
• Reviewed and resolved complex client billing concerns to maintain customer loyalty.
• Leveraged client interaction to identify upsell opportunities.
• Turned poor client interactions into peak moments to improve client loyalty.
• Rapidly de-escalated tense client interaction with detailed knowledge of billing and OS systems.

La Jolla, CA

• Welcomed customers as they entered the store and made sure they felt invited and comfortable
• Determined the customer’s needs quickly without making the customer feel pressured
• Kept the storefront organized throughout the day and changed displays as dictated by headquarters
• Used customer feedback to modify customer services
• Listened to the customer’s needs and paired them with the corresponding product that satisfied most of the need

La Jolla, CA

• Pursued and maintained relationships with prospective clientele
• Kept current on changing financial markets and the laws that govern them
• Analyzed client’s personal financial information to determine gaps in their long term financial plans
• Explained complex economic concepts about the world's markets in layman’s terms
• Informed clientele of the products carried and the options they had to select from
• Quickly learned different types of financial products and how to create financial packages for prospective clientele

East Lansing, Michigan

• Facilitated sales by creating documentation to communicate the features of the photo-bioreactors for scientists
• Investigated new methods of 3-D manufacturing to cut costs of production
• Researched and identified qualified sales prospects. Provided leads to the sales team through SaleForce.
• Found new potential clients and entered them into SalesForce for the vice president of sales.
• Investigated new potential markets for the sale of the company’s PBRs and other products.
• Produced a product specification chart to communicate the capabilities of the photo-bioreactors (PBR) to the customer.

Yellowstone National Park- Old Faithful Inn

• Instruct Room Attendants on efficient room cleaning techniques
• Inspect and assure quality of work for all employees under my management
• Help correct poor room cleaning habits
• Take over the duties of other Team Leads on extremely short notice
• Ensure that my team has all resources needed to complete job in timely manner
• Assist customers with all questions and assure that the customer is satisfied with all the services provided

Safari Park, San Diego County, California

• Provided high quality custom body art for Safari Park visitors
• Ensure customers satisfaction with the product
• Responsible for drawing in potential customers and secure the sale

Bachelor Of Arts - Ba, Economics

Minor in Geosciences

Education record