• Developed and implemented a client onboarding process to enhance customer experience• Led a team dedicated to maximizing partnership value through onboarding and account management• Collaborated with cross-functional teams to optimize operations and drive continuous improvement

• Developed and implemented a comprehensive account management strategy for key strategic clients in the Tourism industry• Collaborated with cross-functional teams to build key insights and deliverables for Tourism clients, showcasing outside-the-box thinking• Presented key findings and deliverables to C-level executives through presentations, webinars, and tradeshows

• Developed and managed sales processes for BDRs at SRED.io, creating training manuals and CRM guides to enhance productivity• Led a team of prospect and lead researchers to drive successful customer outreach and engagement• Promoted the SaaS platform to customers, demonstrating product features and contributing to product development

• Developed and executed full-sales cycle plans to build short-term and long-term sales pipelines for property owners in Ontario• Collaborated cross-functionally to implement new accounts and coordinate with internal teams at OYO• Achieved a 20% increase in revenue by delivering on OYO's mission and vision across Toronto, Ontario, Canada

• Managed and grew relationships with third party vendors such as Google, Kayak, and Skyscanner to optimize flight routing and pricing• Monitored account and campaign wide performance, providing analytical solutions for improving ROI and various KPI's• Conducted competitive research and analysis, providing recommendations to the executive leadership team to assist in growing the business

• Managed a portfolio of 300+ accounts, serving as the primary liaison between clients and publishing teams in Canada• Built and nurtured relationships with hoteliers and suppliers to implement effective online campaigns• Collaborated with publishers and producers to target new businesses and provide key recommendations for business growth

Managed the top markets in Canada including key accounts responsible for a significant market shareNegotiated contracts and rates for key partners which led to substantial growth in revenueReviewed, analyzed and maintained market production and market statistics to continuously identify improvement solutionsDeveloped strong relationships with hotel chain decision makers, owners, market managers, general managers, revenue managers which lead to obtaining one of the highest growing… Show more Managed the top markets in Canada including key accounts responsible for a significant market shareNegotiated contracts and rates for key partners which led to substantial growth in revenueReviewed, analyzed and maintained market production and market statistics to continuously identify improvement solutionsDeveloped strong relationships with hotel chain decision makers, owners, market managers, general managers, revenue managers which lead to obtaining one of the highest growing markets in North AmericaLed a team of 4 in a Business Development initiative that led to overachieving out new business growth in 5 consistent quartersConsistently exceeded all KPI's since employmentFrequent travel to key areas and accounts to hold trade-shows and presentations to strengthen brand awareness and business relationships Show less

Analyze and develop proposals and presentations that address clients particular demandsControlled all aspects of a sales cycle from initial contact to closingExecuting pro-active sales strategies, using Kensington’s internal travel databaseWorked alongside suppliers around the worldTraveled to trade shows to increase awareness and strengthen Kensington’s image amongst Toronto based agenciesTraveled to exotic countries around the world to negotiate, analyze and strengthen… Show more Analyze and develop proposals and presentations that address clients particular demandsControlled all aspects of a sales cycle from initial contact to closingExecuting pro-active sales strategies, using Kensington’s internal travel databaseWorked alongside suppliers around the worldTraveled to trade shows to increase awareness and strengthen Kensington’s image amongst Toronto based agenciesTraveled to exotic countries around the world to negotiate, analyze and strengthen vendor and partner relationsReached Platinum Sales Consultant ( $1.7 million over the fiscal year)Consistently met sales and quality measures on a monthly basisTop Sales consultant for add-on insurance packages Show less

Kensington Tours is an award winning tour operator providing private guided travel worldwide. Specializing in tailor-made itineraries to the discerning traveller.Please see web site www.kensingtontours.com.Recognized by Travel+Leisure World's Best Awards’ (Tour Operator), Travel + Leisure “Best Luxury Adventure Company” 2010, National Geographic Traveler “50 Tours of a Lifetime”, National Geographic Adventure “Best Adventure Travel Companies on Earth”

Assisted in developing and implementing a cross Canada tour for a multi-billion dollar companyTraveled coast to coast executing different eventsTeam management and collaborationWorked closely alongside public relations

Product development and product managementQuality control and Quality processing monitoring of the internal data to improve efficiency and effectivenessTested and manipulated templates and models for internal itinerary developmentItinerary and Competitive AnalysisAided in special customer inquiries due to strong relationship management skills

Specialized in Account, Sales and Marketing Management

Promoted and sold products for experimental marketing projectsApproached and engaged customers in salesRelationship construction and increase product awarenessStrengthened B2B relationships with vendors

Aided students through the transition into university lifeSelected to represent the face of the University due to excellent organizational, and problem solving skillsPrimary contact point for first year students at York universityConsulted students with financial, social and academic issues affiliated with the universityMaintained and implemented the RedZone, York university website

Document and media capturing, analysis and processing for Aijlon Legal under supervision of Forensic Risk AllianceSelected to meet with lawyers due to strong interpersonal and communication skills in regards to project details and timelineEvaluated and built certain databases and sets of data in order to improve search efficiencyTrained employees on media and document capturing procedures after 2 weeksSelected from a team of 15 to create a presentation for the lawyers to… Show more Document and media capturing, analysis and processing for Aijlon Legal under supervision of Forensic Risk AllianceSelected to meet with lawyers due to strong interpersonal and communication skills in regards to project details and timelineEvaluated and built certain databases and sets of data in order to improve search efficiencyTrained employees on media and document capturing procedures after 2 weeksSelected from a team of 15 to create a presentation for the lawyers to demonstrate a procedure which helped speed up the data capturing procedure by 1 week Show less