Patricia Brueschke Email & Phone Number

• Execute the enterprise Simpplr platform intranet content management strategy for the home page and team sites• Act as the intranet platform business liaison to IT• Consult on and implement improvements to the employee experience• Develop and refine communications processes and tools to maximize the impact on the organization• Manage Internal Communications Team presence on SharePoint• Represent Internal Communications on SharePoint governance project team

• Managed content and operations on Sitecore platform enterprise intranet used by more than 3500 global professionals until decommissioned in April 2024• Served as business lead for the enterprise Atlassian Confluence wiki transition project to migrate 35,000 pages of content and their permissions, attachments, and formatting to SharePoint, partnering with a technical vendor as a SME on the migration plan, scope, and timeline, creating and executing UAT scripts, prioritizing issues, and creating and implementing critical project communications• During Confluence wiki platform operations, prioritized business needs, documented processes, managed permissions and archiving, developed training, and partnered with IT as the primary site administrator• Consulted on content governance and employee experience related projects• Wrote and executed communication plans and UAT scripts for various system upgrades

• Led the research, process development, implementation, and operationalization for Title V grant strategies to increase online high-need student success by 10%, including a new online course quality rubric and peer review program for more than 200 courses • Conducted rubric and peer review research, created program materials, and developed processes for peer review scheduling, master course shells, and rubric updates • Investigated online student readiness tools, tested and configured content for the approved tool SmarterMeasure, and coordinated its implementation with IT, Marketing, and Counseling & Advising• Managed a Spring 2018 email campaign, distributed via Civitas by Institutional Effectiveness, to increase retention and enrollment of a targeted group of more than 2500 online students• Consulted on new online and hybrid course development processes, resources, workflow and strategy• Reported on flexible learning models at other institutions, drafted formal institutional definitions for instructional modalities, and led updating adopted definitions online and in print for consistency of course delivery and student awareness• Wrote the college’s copyright statement, formalized a copyright and fair use training plan with the Library, and developed and implemented copyright issue intake, issue resolution, and media review processes• Created online learning content for the intranet and public website to support students and faculty • Orchestrated the college’s Illinois State Authorization Reciprocity Agreement (SARA) institutional renewal in 2016 and 2017• Represented the college on the steering committee and Open Educational Resources (OER) Task Force of the Illinois Community Colleges Online (ILCCO) consortium

Chicago, Il

• Designed and implemented intranet strategies and processes to support over 6000 audit, tax, and advisory professionals in the U.S. and India• Promoted a knowledge sharing culture through awareness and adoption programs to diverse internal audiences and increased usage of existing solutions• Built strong relationships across all levels of the firm, advising on ways the KM/intranet and collaboration tools can enable strategic priorities and integrate with key business processes• Managed intranet projects and ensured appropriate stakeholder and business needs were met• Partnered with IT on intranet application support, including prioritizing bug fixes, enhancements and maintenance, while balancing IT effort, technical limitations and business needs• Contributed to key strategic culture, communication, growth and talent initiatives, bringing a firm wide, collaborative viewpoint• Created engaging content and promoted it via community of practice home pages and Yammer• Served over 18 months as interim Chief Knowledge Officer, fall 2013 to spring 2015; led the firm wide KM team and oversaw a decentralized network of 100 content administrators

Chicago, Il

• Instrumental in initial implementation and ongoing operations of a customized SharePoint based intranet/KM system with 50 communities of practice, 15,000 content items, 6000 people skills profiles, and a formal taxonomy• Advised content administrators on effectively managing their communities of practice• Created and delivered learning solutions for internal end users and content administrators• Consulted on internal initiative communications and change management strategy and worked collaboratively with Internal Communications function• Managed the methodology for intranet community building, content management, and operations processes• Tested system point releases

Lincolnshire, Il

• Managed the HR intranet used by 27,000 employees globally• Launched HR intranet to Latin America and India, including conducting a current state and desired state assessment, improving site structure, and utilizing change management strategies• Consulted with internal communication professionals to strategically coordinate message delivery and change management across the firm, ensuring consistency, compliance, and accuracy• Coordinated QA testing resources on projects in a blended onshore/offshore model

Lincolnshire, Il

• Built relationships with internal subject matter experts and managed their content updates on the HR intranet, consistently exceeding service level agreement for implementing updates• Representing HR, recommended strategic enhancements to the public Hewitt.com site• Created and maintained detailed functional requirements, documentation and training materials for internal web-based HR applications• Wrote and executed test cases and logged defects for web-based HR applications in development

Chicago, Il

• Managed cross-functional intranet site building projects concurrently, contributing to the successful launch of more than 20 sites supporting up to 25,000 users globally• Edited content, defined taxonomy and navigation schemes, and developed training materials• Performed usability analyses and assessed results• Defined and implemented process enhancements for the client connectivity extranet initiative

Mba, Business Administration

Activities and Societies: Beta Gamma Sigma Honoree.

Bs, Business Administration

Graduated with Honors.