Nick Chehreh Email & Phone Number

Wake Forest, NC, US

Raleigh-Durham-Chapel Hill Area

- Established strong relationships with key customers, resulting in increased customer loyalty.- Conducted training and mentored team members to promote productivity and communication skills.- Delivered customer education and support to enhance satisfaction, and ensure quality control.- Provided customer and market feedback to the product team to help.

Raleigh-Durham-Chapel Hill Area

- Facilitate Whole Brain workshops to improve team dynamics- Evaluate diverse organizational systems to identify workflow, communication, and resource utilization issues.- Improve communication at all levels, transforming company culture into a more productive atmosphere.- Leverage on-site observation and personal interviews to identify the team and.

Raleigh-Durham-Chapel Hill Area

- Responsible for $5M in ARR.- Saved $200,000 in ARR from churning in two key accounts.- Identified $75,000 in expansion opportunities.- Established strong relationships with key customers, resulting in increased customer loyalty.- Conducted training and mentored team members to promote productivity and communication skills.- Delivered customer education.

Raleigh-Durham-Chapel Hill Area

- Responsible for $80M in revenue- Maintained a company NPS score of 86%.- Established strong relationships with key customers, resulting in increased customer loyalty.- Conducted training and mentored team members to promote productivity and communication skills.- Delivered customer education and support to enhance satisfaction, and ensure quality.

Atlanta, Georgia, United States

- Managed day-to-day operations of a five-person consultancy.- Generated and maintained key customer relationships.- Facilitated Whole Brain workshops to improve team dynamics and communication.- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.- Improved communication at all levels, transforming.

Raleigh-Durham, North Carolina Area

- Responsible for $6.2M in ARR.- Established strong relationships with key customers, resulting in increased customer loyalty.- Conducted training and mentored team members to promote productivity and communication skills.- Delivered customer education and support to enhance satisfaction, and ensure quality control.- Provided customer and market feedback.

Raleigh-Durham, North Carolina Area

- Established and maintained professional relationships with customers and Support Center staff to facilitate account management and client support services to ensure quality customer service and support.- Identified and addressed customer critical technical and non-technical issues in order to coordinate support tasks; effectively resolved escalated or.

Raleigh-Durham, North Carolina Area

- Managed a staff of 15 team members who were responsible for customer support case movement within the Global Support Center to expedite case resolution, and increase customer satisfaction.- Managed critical customer escalations and coordinated the resources to expedite the resolution of the issue; developed comprehensive problem resolution plans and.

Raleigh-Durham, North Carolina Area

- Led an internal team tasked with reducing the number of Severity 1 support cases. Created an automated customer health scorecard that was adopted globally and reduced the number of Severity 1 support cases by 10%.- Established and maintained professional relationships with customers, businesses, and staff to facilitate account management and client.