I have mainly worked in the BPO industry since 2015. Starting off as a Virtual Assistant for Real Estate Investors in the US catering to daily tasks they need done in order to smoothly run their businesses. I was then promoted to a Team Lead after a few months where I maintained client relations and onboarded new clients on how they can properly utilize our services. I would also initially be the one to handle tasks that the client provides in order to get the idea of what and how they want it done then relay it to my team so I can handle other more demanding tasks. I would also check the output done by the team before sending it over to the the clients. Afterwards I joined a bigger company where I learned what it takes to be a Call Center Agent and further honed my customer service skills. I then joined Telus International where I used my customer service skills to perform and succeed in order to be recognized and applied for higher positions available. I chose to join the Customer Experience Team where we are tasked to make sure that the frontline team members are properly following all guidelines and are providing the best possible customer experience to the customer. Here I learned more about what it takes to improve the customer experience and gained skills like creating reports using data coming from Google Sheets. This is where I also learned more about data analytics and how I can properly present it to the people needing the data.