Employed effective resident relations strategies and implemented Seattle-compliant legal practices, resulting in a remarkable reduction in delinquency of over $90k. · Stabilized 113-unit asset through successful management of property operations and expense control, maintaining leased percentages over 99% and occupancy trends above 95%. · Improved financial management through a comprehensive audit of resident ledgers and implementation of efficient security deposit accounting practices, ensuring compliance with industry standards. · Successfully managed completion of full apartment renovations · Trained maintenance staff on safety protocols and enforced OSHA, city, state, and federal regulations, achieving full compliance, enhancing the overall safety of property operations and reducing risk. · Implemented property-wide unit inspections leading to an exceptional HUD REAC score through the completion of 350+ work requests resulting in extended period of future lender-required inspections and lower interest rates. · Managed affordable housing voucher programs and Seattle Housing Authority compliance

· Managed creation and buildout of web, hybrid, or in-person events· Lead customer training and educate customers on best practices and product implementation· Customized event technology product packages per client

· Spearheaded the establishment of Shore Property Management, LLC, a division of Sage Homes NW, from inception to operational readiness. Laid the groundwork for the company during critical startup phase · Led and directed all aspects of property management operations, overseeing on-site employees, and implementing effective software solutions for streamlined workflows. · Successfully vetted property management software vendors, customized product offerings to align with business needs, and facilitated integration of software implementation. · Established and ensured adherence to comprehensive employee practices in compliance with LNI and OSHA standards, promoting a safe and secure work environment. · Developed and curated employee training resources, user guides, and Standard Operating Procedures, creating a standardized method to operations. · Successfully managed the lease-up of new development acquisitions into the portfolio, achieving 20% higher GPR over proforma. · Educated key stakeholders on best practices and legal compliance across property management operations to include fair housing, utility billing, rent adjustments, and other areas, mitigating company risk. · Collaborated in pursuing fee-managed business development opportunities, contributing to the growth and expansion of the company's property management portfolio and guided ownership on opportunities for optimal financial performance.

· Directed operations and oversight of 260-unit class A, $100 million+ mixed-use asset in downtown Bellevue.· Overseer of hiring, managing, and training eight employees consisting of leasing, maintenance, and janitorial teams.· Created residential, retail, and combined budgets including annual and three-year budget development, capital planning, and monthly reprojections· Implemented and maintained daily maintenance of Yieldstar Revenue Management System · Maintained oversight of all Accounts Receivable, Accounts Payable, and monthly financial statements.· Prepared comprehensive weekly reporting, monthly variance reporting, quarterly investor reporting, market trend reporting, and other recurring detailed owner specific operating reports.· Managed commercial operations of retail tenants including monthly and quarterly sales reports, annual security deposit refunds, CAM reconciliations, and modified abated rent amendment due to COVID-19.· Monitored market trends on a weekly basis and adjusted pricing, concessions, and renewal offers daily · Utilized and highly proficient with multiple software platforms including: Yardi, Yieldstar, On-Site, Outlook, SharePoint, Microsoft Office, Active Building, Happy Co., Luxer, Skidata, Lenel.

· Directed onsite leasing/maintenance teams and daily operations of $80 million+ asset in downtown Seattle.· Stabilized targeted occupancy in underperforming asset.· Managed annual budget projections and capital improvement projects including major security upgrades, fitness center improvements, and major rooftop design proposals.· Negotiated vendor contracts and reduced security, landscaping, HVAC, janitorial, and supplier expenses by up to over 50%.· Prepared comprehensive weekly and monthly owner’s letters, variance reports, and delinquency notes.· Analyzed market survey data weekly and made pricing and concession recommendations. · Managed monthly AR, AP, SODA packets, renewal process, notices, and preventative maintenance scheduling. · Trained team on Fair Housing and MFTE compliance and review all lease files.· Bid out recurring services and manage vendor relations.· Support internal and external marketing and email management efforts.

· Managed operations of over 500,000 square feet of medical office space in Bellevue, Renton, Burien, and Tacoma.· Scheduled and managed capital projects and budgeted building improvements. · Transitioned new acquisitions and spearheaded tenant relations efforts · Created RFPs, vetted and managed vendors and set up property service agreements· Conducted Financial Analysis reporting including all AR and budget variances· Performed expansive monthly site inspections of assets.· Organized annual tenant appreciation events.

• Lead property management team, maintenance staff, and oversee daily operations of 145 unit mid-rise• Plan capital projects/site improvements and oversee annual budget• Exceed financial goals by maintaining site leased and occupied above 98% average through sales relationships and marketing strategy • Increase net operating income through conducting market research analysis resulting in identifying need to adjust rates to maximize gross potential rent • Process and maintain accounts receivable and accounts payable• Oversee purchasing and manage inventory of office and maintenance supplies• Audit lead for all MFTE and compliance requirements

• Assisted in increasing property performance, managing 15+ sites/projects, and recommended and implemented process improvement throughout portfolio of assets.• Selected for Elite leadership program among 9 members of 800+ employees• Communicate and report with all levels of organization from on-site employees to President/CEO• Assist in leading Due Diligence efforts of portfolio acquisition of 25+ properties through file audit and interior inspection throughout Texas and Nevada • Diverse experience in multiple Class A, Class B, and Class C Multifamily Assets• Effectively increased rents while minimizing delinquency at multiple sites, maintaining above average occupancy • Assist in creating and updating Pricing Module/Renewal Module to reflect implemented changes in rental rates

•Participate in outreach marketing activities to obtain prospective residents•Conduct market surveys, weekly call arounds, and shop competitive communities•Assist in placing, removing/updating signage, balloons•Create lease and complete appropriate paperwork and input information on Yardi System•Comply with Fair Housing Regulations and exceed industry standards in residential management•Update Social Media, resident software databases•Ensure all maintenance repairs are completed to satisfaction by contacting residents on a weekly basis•Assist in planning resident functions. Attend functions and participate as host for any functions as needed•Maintain current resident files and consistently implement policies of the community

•Create various policies and procedures •Coordinate public relations and sales events with marketing and sales team•Safeguard resident and company assets•Ensure property is always well-maintained and aesthetically pleasing•Schedule resident move-ins and appointments with vendors•Set up resident accounts and issue access to condos and property amenities•Create homeowner welcome books, manuals, and resident payment accounts •Deliver above and beyond service to exclusive clientele

•Research market and create prospect exposure in targeted neighborhoods to obtain prospective client leads •Perform comprehensive exterior painting estimates for homeowners•Manage job sites and monitor progress to meet deadlines •Process payroll, order supplies, schedule job site completion dates•Ensure warranty information is accurate and work is completed to satisfaction•Recruit, interview, and hire employees