Chris Hoffart Email & Phone Number

Austin, Texas Area

Provide Administration and Support for the Salesforce NonProfit Success Pack Org instance. Create new declarative type customizations and extensions to Salesforce to meet business objectives and needs (custom objects and fields, page layouts, profiles, permission sets, user management, reports, dashboards, picklists, validation and approval rules, flows, and managed packages). Developed and implemented new functionality based on Apsona Document Generation and Multi-Step Report features to generate constituent donation Acknowledgment Letters delivered via email and postal mail. Developed and implemented new functionality using Salesforce declarative tools to generate and deliver constituent Annual Tax Statements.Responsible for change management of the SFDC instance by coordinating the delivery of Salesforce releases to address identified problems and deliver new features / functionality. Installed and configured JIRA for the management and tracking of business user change requests for the Salesforce environment.Provide ongoing support to business users to resolve problems or errors in their use of Salesforce.Administrate the Classy to Salesforce integration for synchronization of constituent donations between Classy and Salesforce. Partner with business users to define and document functional requirement definitions for new features and functionality.

Austin, Texas Area

Led a team of Salesforce Administrators and QA Test Engineers in the ongoing support, and feature-development, for Salesforce Service / Sales instance and eco-system of integrated apps including Zuora, Operative.One, Hubspot, Tout and AdTrac.Partner with Product Management team to define and document functional requirement definitions for new features and functionality. Create new declarative type customizations and extensions to Salesforce to meet the business needs of Sales and Service teams (objects and fields, page layouts, profiles, permission sets, user management, reports, dashboards, picklists, validation and approval rules, flows, and managed packages). Salesforce Release Delivery Manager: coordination and scheduling of all Salesforce release deployments. Defined a formal release deployment process to drive a weekly cadence for Salesforce releases. Business process: identified areas of need, created, documented and implemented business process, policy and procedure to foster predictable and consistent execution by organization. JIRA Administration: responsible for ensuring JIRA configuration meets the business needs of organization and serves as a contact point for change requests.

Austin-Texas

Directed the business operations of a global software technical support team consisting of 15 team members providing customer facing technical support for a product line of proprietary SaaS Talent Management business applications that consisted of Recruiting, Performance Administration, Compensation Administration, Succession, Learning and mobile apps. Escalation point for crisis situations, product or service delivery failures. Cross-functional liaison between Support, Product Management, Software Engineering, Operations, Account Management and customers. Change Management | Business Process: was responsible for identifying, documenting and implementing required business process to ensure organization was adhering to service delivery commitments and SLAs. Troubleshoot, analyze and diagnose software product problems in a proprietary SaaS multi-tenant environment. Developed, proto-typed, and implemented Knowledge Management System for delivering customer facing knowledge base articles in written and video formats utilizing Salesforce and Camtasia.

Bachelor Of Business Administration (B.B.A.), Management / Information Systems

Associate Of Arts And Sciences (Aas), Computer Science