Patrick Burnett Email & Phone Number

New Orleans, La, Us

New Orleans, La, Us

Memphis, Tn, Us

Senior Desktop Engineer, MDM and InTune Administrator● Script unique solutions using VBScript, PowerShell, including SCCM installations and system maintenance, Group Policy management and deployment, Server Administration.● Administer Microsoft Systems Endpoint Configuration Manager (SECM), monitoring data health across 221 Deployment Servers, serving more than 20,000 devices.● Remotely deploy and manage user-owned devices via inTune, AutoPilot and Mobility and Security Management.● Develop OSD Task Sequences for unique department requirements, train Field Operatives, communicate requirements to cooperative departments.● Group Policy Administration – Monitor, Maintain and Modify Microsoft Group Policy as needed for the System Infrastructure Group.● Outline packaging requirements for software and advise management regarding software requirements.● Provide Tier III remote support for users throughout the United States using Microsoft Endpoint Configuration Manager, RDP, Remote Control, and other technologies.Achievements ● Improved OSD imaging times for workstations and servers, cutting delivery from two hours to one● Developed new DMZ environment, allowing for introduction of Azure AD, cloud management of SCCM client.● Wrote SCCM Client Health Script to determine client readiness and update client automatically and invisibly.

New Orleans, La, Us

Responsibilities at Entergy● Package and repackage all applications using InstallShield or Flexera Admin Studio, as required.● Facilitate installation of packages and workflow using appropriate scripting tools.● Provide daily reports to management regarding packages

Responsibilities● Package and repackage all applications using InstallShield or Flexera Admin Studio, as required.● Script unique solutions using VBScript, PowerShell.● Liaise with the networking team to maintain connectivity and processing between wireless mobile nursing stations and the primary processing unit● Collect and analyze data, produce and create reports on daily, weekly, and monthly activities.● Create procedures and processes, document processes, events and packages, and train Field Services, the Help Desk and Front Office● Maintain the User Environment Virtualization structure.● Installed MBAM servers and configured BitLocker Group Policy.Achievements at Stanford Children’s ● Developed Microsoft Systems Center Configuration Manager environment, formulated new policies and procedures and worked with a team to build the SCCM infrastructure and deploy new workstations, Operating System images, and functionality effectively migrating from a Dell KACE environment in under nine months.● Repackaged more than 300 production applications and scripts in 60 days.● Redesigned the Active Directory and Group Policy environments to minimize redundancy and improve login times by more than 50%● Developed QA Script to determine deployment preparedness● Developed and introduced a Standards and Practices manual to aid in standardization and to repair the effects of multiple administrative entities.

Bangalore, Karnataka, In

Responsibilities● Maintain SCCM Environment for multinational company using Microsoft’s System Center Configuration Manager 2012● Develop efficient, hardware-independent images to allow for imaging and deployment of laptops and software, using Microsoft Deployment Tools, Flexera Admin Studio, WISE, PowerShell 4.0, Visual Basic Script, WMI and Java Script.● Maintain computer and server security through Windows Server Update Services (WSUS) and integration with SCCM.● Maintain computer and server security through Symantec Endpoint Protection, developing security profiles and analyzing Internet usage patterns.● Collect and analyze data, produce and create reports on daily and monthly activities.● Document procedures, processes, events and packages.Achievements at Medivation● Oversaw Microsoft Office 2013 with Lync Communication Server upgrade at Medivation, Inc., a pharmaceutical company with 300 servers and 1100 workstation nodes.● Reconfigured Active Directory environment to streamline Group Policy deployment. ● Managed Cisco AnyConnect upgrade project

Campbell, Ca, Us

Responsibilities● Maintain SCCM Environment for multinational firm, managing 900 PCs and 900 users using Microsoft’s System Center Configuration Manager.● Develop Hardware-independent images to allow for efficient imaging and deployment of laptops, desktops and software, using Microsoft Deployment Tools, native MSI files and Flexera Admin Studio. ● Travel to member offices to implement changes and upgrades to local systems, train local resources and provide international support.● Maintain computer and server security and patching through Windows Server Update Services (WSUS)● Document procedures, processes, events and packages.● Administer Symantec Endpoint Protection compliance and backups using Symantec’s DLO solutionAchievements● Oversaw Hitachi Chemical Windows XP retirement; updated all PCs in Mexico and Washington, DC offices● Reduced imaging time by 25% through the introduction of customized scripts and streamlining package production and deployment.● Implemented Symantec DLO and managed upgrade to latest version● Implemented documentation processes via Microsoft Sharepoint

ResponsibilitiesPackaged, repackaged and maintained software applications using Wise Package Studio and other tools, if appropriate.Developed transforms for existing MSI packages to customize application installations for the law firm environment.Scripted custom solutions to a wide variety of challenges, using VBScript and Jscript.Maintained hardware-independent images for all workstations using Universal Imaging Utility.Documented all aspects of the image and application packages, including package design and methodology, installation procedures, troubleshooting.Project Lead on multiple and various IS initiatives.Trained Information Technology associates in application packaging methods, deployment concepts and proceduresAchievementsRedesigned AD structure and Group Policies; flattened Organizational Units and streamlining processes to allow for faster logon and more efficient maintenance.Brought SMS/SCCM knowledge current through completion of a five-day SCCM 2012 course.Redesigned SCCM environment after installation, making it more streamlined for the current environment and saving the firm two servers and 10% of production costs.Developed packaging procedures and methodology for twelve offices; packaged more than 250 applications.Single-handedly conducted a full inventory of applications in the firm environment, tested existing application packages, repackaged and created new packages using a variety of tools, including Altiris, WISEscript, WISE Package Studio, and VBScript.Completely reconfigured and built desktop image, login processes and software delivery processes using Altiris Management Suite, reducing the amount of time for imaging by 50% and decreasing boot times by 90%

Blue Bell, Pennsylvania, Us

Responsibilities• Worked with Windows 7 team to create a firm-wide image that could be pushed to 75000 client PCs, including desktops, laptops, tablets and virtual machines.• Wrote Visual Basic Scripts to automate the upgrade of the Marriott Multi-Purpose Kiosk image, a high-profile standalone kiosk used in all Marriott hotels to assist associates.• Designed PC Standards evaluation applications for eLearning Department and the Windows 7 upgrade program using JavaScript and ASP.NET.• Created custom login scripts for the International installations group using VBScript.• Developed WinBatch applications for International installations group allowing the department to create images for overseas properties and replicate them without interaction.• Documented methods, processes and procedures for the Distributed Systems Engineering departmentAchievements• Multi-Purpose Kiosk Upgrade –After a number of engineers had been unable to solve the issue, I was given a legacy process consisting of multiple deployment methods, scripts and applications. I was tasked with fixing existing workstations and creating a process for new setups. I was able to solve, document and implement the fix and new process in under 80 hours.

Responsibilities• Install and maintain Dell servers, including VMWare ESX servers, in a 50-server Windows 2003 environment.• Administer Windows 2008 Group Policy and Active Directory• Assisted in Microsoft Exchange Server 2003 configuration and maintenance, including security implementation, mailbox configuration, creation of new accounts, creation of mail and distribution groups, public folder administration and mailbox quotas.• Managed Citrix MetaFrame XP environment,, including published applications, user permissions, policies, performance.• Oversaw server and end-user security issues.• Deployed Microsoft security updates using WSUS server and Altiris Notification and Deployment Server.• Assisted in maintenance of Microsoft SQL Server 2005 server and databases used by Altiris, McAfee ePolicy Orchastrator and Webroot. Create, maintain, backup and migrated databases. Retrieve data and create reports via SQL queries, Crystal Reports.• Script custom solutions to a wide variety of challenges, using VBScript.• Project Lead on multiple and various IS initiatives.• Maintained hardware-independent images for all workstations using Universal Imaging Utility.• Package, repackage and maintain software applications using Wise package Studio and other tools, if appropriate.Achievements• Hired as Network Administrator but created and assumed the role of Desktop Application Engineer after proving my abilities with Altiris, WISE, documentation and training.• Restructured the Active Directory architecture to facilitate delegation of authority to Help Desk Analysts and better utilize group policies.• Implemented Altiris Management Suite across eight US offices, including server builds, architecture, library design and synchronization.• Completely redesigned and built desktop image, login processes and software delivery processes using Altiris Management Suite, reducing the amount of time for imaging by 50% and decreasing boot times by 90%

Global, Us

Served as the local IT Analyst for all California offices (San Francisco, Palo Alto, Los Angeles, San Diego). I spent a great deal of time on the road, getting LA and San Diego physically configured, serving my users, solving crises, communicating with vendors.

San Francisco, Ca, Us

Responsibilities• Develop, package and test application images using Zenworks for a mid-size law firm.• Assist in software and operating system upgrades and rollouts, i.e., Windows 2000 Professional to Windows XP Professional, Novell Netware 4/5/6, Office 97 to Office 2003• Maintain Group Policies in an Active Directory environment, including writing custom ADM files.• Assist in server administration and upgrades for servers in a cross-platform environment.• Administer and upgrade Citrix MetaFrame servers.• Perform backups.• Administer, maintain, distribute and train users in the use of wireless handhelds.• Write and distribute technical documentation, from providing clear, concise instruction and installation manuals for laypeople, to documentation of policies and procedures for techsAchievements• Developed desktop and application images for 500 PC rollout• Programmed Hardware Loan database using Microsoft Access, allowing firm to lend, track and service peripheral hardware pool in real time. • Migrated users from GroupWise 5.5 to Outlook XP over a period of two months, finishing two weeks ahead of schedule.• Improved PC imaging and restoration procedures to streamline desktop rollouts. • Implemented Group Policies

Roseland, New Jersey, Us

Responsibilities• Evaluated technical specifications for project rollouts and recommended equipment purchases.• Assisted in software upgrades and rollouts, i.e., Windows 95 to Windows 2000, Microsoft Office 4 to Microsoft Office 2000, Lotus Notes r3 to Lotus Notes r5.• Assisted in server administration and upgrades for 18 servers in a cross-platform environment.• Responsible for Systems Administration and providing Level III technical and telecommunications support in Atlanta, Chicago and Newark remote offices.• Assisted callers with hardware and application issues on a high-volume Help Desk line supporting 100 local and 300 remote users.• Administered Lotus Notes mail system.• Performed backups.• Repaired, replaced and maintained computer peripherals.• Wrote and distributed all technical documentation, from providing clear, concise and humorous instruction and installation manuals for laypeople, to documentation of policies and procedures for techs.• Wrote weekly technical column for company newsletter.