Patricia Fleming Mba, Cprp Email & Phone Number

Philadelphia, Pennsylvania, United States

The Leadership Development Program Advisor works closely with senior leaders, HR professionals, and other stakeholders to identify leadership development needs, create customized solutions, and measure the impact of these initiatives.

Philadelphia, Pa

Work with Unit and Regional Directors, Quality Assurance Analysts (QAAs) and the Quality Assurance Director (QAD) to ensure understanding of and adherence to RHD’s mission to provide positive, person-centered and trauma informed supports to the individuals we serve.Responsible for the development and maintenance of the necessary systems, processes, and tools to facilitate quality services throughout the service line.Collaborate with program and service line leadership in identifying resources for the training and implementation of best practices, standards of care, and RHD’s Mission and Values.Supervises Quality Assurance Analysts and/or Specialists to assure understanding and completion of job duties.

Philadelphia, Pennsylvania, United States

LDP is a dynamic 10-month leadership journey grounded in RHD’s corporate values specifically designed for RHD leaders. Since 2001, the intent of LDP has been to help emerging and developing leaders successfully lead within our corporate culture and be ready to step up and assume greater responsibility within the organization. Through self-reflection, coaching, group learning with peers and real-life application, leaders develop an understanding of the Values and how they apply to their leadership role in RHD.

Philadelphia, Pennsylvania, United States

Led and developed the processes of the "Returning Citizens" program, focusing on linking individuals with histories of serious mental health illnesses, homelessness and substance use disorders to independent housing.Successfully connected 76% of participants with community and social services, including case management, financial benefits, and medical/psychiatric care within 30 days of housing placement.Aimed to enhance participant outcomes and quality of life, as well as reduce recidivism rates by serving as a liaison between RHD, the Philadelphia Judicial system, and housing resources for referred participants. This was accomplished through regular engagement with participants, ongoing assessments for suitable resources, and necessary programming. Monitored and evaluated participant responses to planning, services, and interventions to ensure service quality and make improvements where necessary, and provided weekly reports on participant interactions and progress toward care goals through case reviews with the clinical team.

Philadelphia, Pennsylvania, United States

Supervised a team of Mobile Psychiatric Rehab Specialists (MPRS) to ensure timely and quality care to program participants by providing guidance, support and training to staff to develop their skills and enhance their performance. Demonstrated leadership by implementing program policies and standards to uphold a safe work environment while ensuring a positive and collaborative work environment through the handling and resolution of conflicts and issues within the team. Prepared and submitted reports on team performance and participant outcomes.Assisted in the recruitment, hiring and onboarding of new team members.

Philadelphia County, Pennsylvania, United States

Provided and facilitated individual skill development and support, which included daily living, socialization, education/vocational supports and opportunities, and leisure/recreation activities planning including community integration and community connections. Served as an advocate and encouraged individuals to assume a proactive role in their rehabilitative process, including a mastery of skills. Established and maintained liaisons with other service providers (i.e. case managers, physical and mental health providers, and tenant service coordinators) to promote care/service coordination and enhance individual services. Maintained and monitored an assigned caseload, participated in the analysis and identification of service delivery gaps, changes and problems under the guidance of the supervisor, participated in the development of individualized rehabilitation plans, and consistently met productivity expectations as set by administration, department, and funders.Recognized for achievements, leading to a promotion to Team Lead/Supervisor post receiving C.P.R.P. Certification.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Psychology, 3.85

Cprp, Psychiatric Rehabilitation

The Psychiatric Rehabilitation Association (PRA), Certified Psychiatric Rehabilitation Practitioner (CPRP) certification is.