Paula Hardy Email & Phone Number

Seattle, Washington, United States

Ballard Wa

My work at Ballard Neighborhood Doctors allowed me to utilize my skills in day-to-day operations as well as change management and business efficiencies. The migration to electronic health records was an opportunity to re-vamp billing processes, patient encounters, and routine operations in the on-going effort to reduce administrative costs and maintain quality care practices. As Clinic Systems Coordinator, I evaluated workflow activities and developed new processes that efficiently incorporated… Show more My work at Ballard Neighborhood Doctors allowed me to utilize my skills in day-to-day operations as well as change management and business efficiencies. The migration to electronic health records was an opportunity to re-vamp billing processes, patient encounters, and routine operations in the on-going effort to reduce administrative costs and maintain quality care practices. As Clinic Systems Coordinator, I evaluated workflow activities and developed new processes that efficiently incorporated the electronic side of healthcare without sacrificing the human side. Show less

Greater Seattle Area

In this contract position, I advised the Executive Director on short-term on-line communications methods to increase awareness and enrollment in quarterly educational workshops. I researched different on-line vendors and set up specific on-line communications and messaging which eliminated the need to send costly mailings to members each quarter.

Performed a wide range of network administration functions for multi-site, 50 user WAN/LAN environment; provided technical advice for organizational outcomes for various contracts; oversaw data collection and management for reporting to internal and external stakeholders; compiled annual programmatic demographics for contract compliance and to support trend analysis and program development; provided help desk support and trained end users on business applications, network systems and computer… Show more Performed a wide range of network administration functions for multi-site, 50 user WAN/LAN environment; provided technical advice for organizational outcomes for various contracts; oversaw data collection and management for reporting to internal and external stakeholders; compiled annual programmatic demographics for contract compliance and to support trend analysis and program development; provided help desk support and trained end users on business applications, network systems and computer use; assisted with website management and content editing.Special accomplishments: Successful implementation of private WAN; recognized for new employee training and orientation materials by national accreditation surveyors; commended by financial auditors for strength of documentation, policies, and processes which support business continuity and reduce organizational risk. Show less

Designed and produced organizational marketing and promotional materials; ensured consistency of visual brand in all print and online materials; developed standardized organizational forms and style guides; designed visual brand for organization's print and business collateral following name change; compiled annual statistical reports used for contract compliance and internal trend analysis; participated in multi-department fund-raising and development projects in support of organizational… Show more Designed and produced organizational marketing and promotional materials; ensured consistency of visual brand in all print and online materials; developed standardized organizational forms and style guides; designed visual brand for organization's print and business collateral following name change; compiled annual statistical reports used for contract compliance and internal trend analysis; participated in multi-department fund-raising and development projects in support of organizational mission.Special accomplishments: Designed visual brand after organizational name change; developed tracking system to manage and monitor results from outreach and advertising activities. Show less

Designed daily health and wellness activities for 40-60 participants with cognitive and physical impairments enrolled in the adult day health center. Hired, trained and supervised 10 staff and 20-30 volunteers at two Puget Sound locations. Oversaw start-up operations of satellite center with primary responsibility for daily operations, enrollment and record keeping in order to meet financial and contractual obligations. Migrated… Show more Designed daily health and wellness activities for 40-60 participants with cognitive and physical impairments enrolled in the adult day health center. Hired, trained and supervised 10 staff and 20-30 volunteers at two Puget Sound locations. Oversaw start-up operations of satellite center with primary responsibility for daily operations, enrollment and record keeping in order to meet financial and contractual obligations. Migrated client records from paper-based system to centralized database; oversaw data entry of new clients into record keeping system. Special accomplishments: Developed engaging music and art programs for adults with dementia and chronic health conditions, resulting in public performances and art shows in the community. Show less

Using national standards developed by CARF, surveyed multi-site mental health and adult day health organizations for accreditation. Provided on-site consultation for multi-disciplinary staff teams to improve business practices as part of survey process.

Certificate, Health Informatics Technology

Coursework includes: Organizational and operational structures of health care systems; health care information management systems.

Education record

Certificate, Database Management Coursework included: Database security; data records; maintaining data integrity; normalized data.

Bachelor Of Arts - Ba, Humanities/Humanistic Studies

Ba, Humanities: English, History & Communications

Education record

Activities and Societies: Honor Society, Basketball, Volleyball, Choir and Ladies Ensemble