Paul Ezequiel Diplomo Email & Phone Number

With over 10 years of work experience in customer support, I have developed a strong passion for helping customers solve their problems and achieve their goals. I have a keen eye for detail and a knack for finding solutions that work for both the customer and the company. My field of expertise is B2B software, especially in the areas of video marketing, video creation, and workforce management. I currently work as a Customer Support Specialist at Nowsta, a leading provider of scheduling and payroll solutions for hourly workers.In my role at Nowsta, I am responsible for addressing customer inquiries and concerns and meeting the company's SLA and customer satisfaction benchmarks. I use various communication channels, such as chat, email, and screen sharing, to identify, examine, diagnose, and resolve customer issues and inquiries on the Nowsta platform. I also collaborate with other Nowsta departments to rectify and resolve customer concerns when needed. Additionally, I provide feedback and suggestions to the product and engineering teams to improve the platform's functionality and usability. Some of the skills that I utilize in my role are attention to detail, B2B software knowledge, troubleshooting, communication, and teamwork.

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  Clark College Of Science And Technology

  Computer Programming