Network And Security Admin
Responsible for managing multi-vendor networks for multiple customers from SMEs to global enterprises. Responsibilities include design, implementation, diagnostics and deployment of Cisco and Juniper firewall and VPN (SSL and IPSEC) devices, Bluecoat Proxies, Cisco Catalyst switches/routers Cisco ACE and Citrix Netscaler loadbalancing solutions in datacenter and remote site situations. Patching and upgrading of production devices following different change procedures laid down by different customers. Monitoring of incident/request and change management queues for multiple customers ensuring the service level and operational level agreements are met.As a 3rd line Engineer I am responsible for writing of operational procedures to ensure consistent working methods across a geographically diverse team and providing customer and technology based presentations for knowledge transfer to 2nd line and 3rd line team membersRegular meetings between customers, project managers and management for day-to-day operations and project based updates.