Handled daily technical support calls with high customer satisfaction and focused on always providing solutions.Developed custom printing solutions using in-house applications to the workflow of photo booth configurations.Documentation on problems for troubleshooting and workarounds with current and end of life equipment.Coordinate with 3rd Party Support groups for field services and escalations across tiered support systems.Managed support channels for Latin American vendors and customers.

Proficiency in operating and maintaining the Patriot Air Defense Missile SystemKnowledge of radar operations, target detection, and engagement proceduresAbility to perform system diagnostics, troubleshooting, and maintenance tasksFamiliarity with electronic warfare countermeasures and jamming techniquesUnderstanding of air defense tactics, techniques, and proceduresExpertise in communication systems and data link operationsCapability to interpret and analyze radar data and imagerySkilled in maintaining and updating system software and databasesAbility to operate and maintain power generation and distribution systemsKnowledge of safety protocols and procedures related to missile systemsProficiency in inventory management and supply operationsSkilled in training and supervising personnel in air defense operationsAbility to coordinate and integrate with other air defense units and assetsFamiliarity with meteorological and environmental data analysisKnowledge of security protocols and force protection measuresSkilled in preparing and maintaining technical documentation and reportsAbility to work effectively in a team environment and under pressureProficiency in basic soldiering skills, such as land navigation and tactical operationsKnowledge of air defense doctrine and military tacticsCommitment to continuous learning and professional development

Provided Tier 1-2 troubleshooting to consumers and employees with Windows 7/8/10, Mac, Windows mobile, Apple IOS, Android OS, Blackberry OS, wireless broadband units, tablets, and iPadsCoordinated with cross-functional teams in the proper onboarding and off boarding of employees and securing sensitive data. Installed, deployed, and imaged Windows operating systems using both Ghost imaging and HDD duplicator.Account creation and ACL management for new and existing users on Windows NPSEffectively managed and organized company ticketing system Zendesk Tickets.Implemented asset tracking with Samanage systems.