Senior Cloud Operations Engineer
Current• Operational and infrastructure SME for multiple product lines in global SaaS application suite• Led ongoing cost-optimization efforts resulting in significant year-over-year savings• Created monitors and dashboards to track SLI/SLO and identify errors and performance issues• Advised on network design and cross-account policy in multi-account AWS environment• Identified and resolved issues in complex distributed systems• Contributed to CI/CD pipelines and resolved automated deployment issues• Advocated for system stability and reliability as business priorities• Led incident response process from identification through root cause analysis• Planned and led disaster recovery and business continuity exercises• Created and contributed to automation for managing infrastructure using IaC• Built tooling in Python and Bash to improve operational efficiency and deliver custom functionality• Trained and mentored team members• Refined existing processes to improve efficiency and defined new processes• Created clear and concise documentation of systems and processes• Contributed to compliance efforts to meet PCI, SOC2, ISO 27001 and FedRAMP moderate standards
